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CME CUE SIP VM Not working, SCCP Ok?

carlnewton
Level 3
Level 3

Hey Guys,

 

Been a while since ive done one of these. I have an issue where CUE isnt picking up the called number correctly, but only for SIP calls.

 

If I call into an SCCP Phone on extension 218, the call comes in ok and gets VM.

If I call into a SIP phone on extension 210, the call goes to VM Ok, but asks for the ID.

voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/0.3
  bind media source-interface GigabitEthernet0/0.3
  registrar server expires max 600 min 60

voice register global
 mode cme
 source-address  x.x.x.x port 5060
 max-dn 20
 max-pool 20
 load 8961 sip8961.9-4-1-9
 timezone 23
 time-format 24
 date-format D/M/Y
 voicemail 700
 tftp-path flash:
 create profile sync 0006489029377307
!
voice register dn  1
 number 210
 allow watch
 name Reception

call-forward b2bua all 700
!
voice register template  1
 camera
 video
!
voice register pool  1
 busy-trigger-per-button 2
 id mac 189C.5D21.D727
 type 8961 addon 1 CKEM
 number 1 dn 1
 template 1
 dtmf-relay rtp-nte sip-notify
 username cisco password cisco

 

dial-peer voice 700 voip
 mailbox-selection orig-called-num
 description *** VM ***
 destination-pattern 700
 session protocol sipv2
 session target ipv4:10.107.41.201
 dtmf-relay rtp-nte sip-notify
 codec g711ulaw
 no vad

 

Doing a debug CCSIP messsages shows that with the SCCP call debug, there is a "Diversion" item in the SIP invite to the CUE:

 

INVITE sip:700@10.107.41.201:5060 SIP/2.0
Via: SIP/2.0/UDP 10.107.41.200:5060;branch=z9hG4bK1F27D1D1F
Remote-Party-ID: <sip:000447590695490@10.107.41.200>;party=calling;screen=yes;privacy=off
From: <sip:000447590695490@10.107.41.200>;tag=D5D50D48-1678
To: <sip:700@10.107.41.201>
Date: Tue, 14 Jul 2015 15:31:20 GMT
Call-ID: 35DEA64F-297411E5-80B8BE43-45F64916@10.107.41.200
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 0903744039-0695472613-2159328835-1173768470
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1436887880
Contact: <sip:000447590695490@10.107.41.200:5060>
Call-Info: <sip:10.107.41.200:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Diversion: <sip:218@10.107.41.200>;privacy=off;reason=unconditional;counter=1;screen=no
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 250

v=0
o=CiscoSystemsSIP-GW-UserAgent 4399 3556 IN IP4 10.107.41.200
s=SIP Call
c=IN IP4 10.107.41.200
t=0 0
m=audio 20248 RTP/AVP 0 101
c=IN IP4 10.107.41.200
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

 

However, the call trace when involving a SIP based first hop telephone does not show this:

INVITE sip:700@10.107.41.201:5060 SIP/2.0
Via: SIP/2.0/UDP 10.107.41.200:5060;branch=z9hG4bK1F2831903
Remote-Party-ID: <sip:000447590695490@10.107.41.200>;party=calling;screen=yes;privacy=off
From: <sip:000447590695490@10.107.41.200>;tag=D5D6B854-1A4C
To: <sip:700@10.107.41.201>
Date: Tue, 14 Jul 2015 15:33:09 GMT
Call-ID: 771064ED-297411E5-80C6BE43-45F64916@10.107.41.200
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 1997523141-0695472613-2160311875-1173768470
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1436887989
Contact: <sip:000447590695490@10.107.41.200:5060>
Call-Info: <sip:10.107.41.200:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 250

v=0
o=CiscoSystemsSIP-GW-UserAgent 6051 2043 IN IP4 10.107.41.200
s=SIP Call
c=IN IP4 10.107.41.200
t=0 0
m=audio 20250 RTP/AVP 0 101
c=IN IP4 10.107.41.200
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

 

 

I feel like I need the equivalent of "redirecting diversion header delivery - inbound" for CCME - does anyone know how to solve this?

 

Thanks

2 Accepted Solutions

Accepted Solutions

Nadeem Ahmed
Cisco Employee
Cisco Employee

To me it look like you are hitting below bug. Can you please test one thing instead of having call-forward all, can  you set this call-forward noan <VM number>  and busy state. or upgrade.

https://tools.cisco.com/bugsearch/bug/CSCui48381/?reffering_site=dumpcr

 

 

 

Br, Nadeem Please rate all useful post.

View solution in original post

Can you enable supplementary service moved temporary in CME.

 

command under voice service voip: supplementary-service sip moved-temporarily

View solution in original post

5 Replies 5

Nadeem Ahmed
Cisco Employee
Cisco Employee

To me it look like you are hitting below bug. Can you please test one thing instead of having call-forward all, can  you set this call-forward noan <VM number>  and busy state. or upgrade.

https://tools.cisco.com/bugsearch/bug/CSCui48381/?reffering_site=dumpcr

 

 

 

Br, Nadeem Please rate all useful post.

Its only a single hop call forwarding my case but I'll try it tomorrow and report back; thanks for the input 

Can you enable supplementary service moved temporary in CME.

 

command under voice service voip: supplementary-service sip moved-temporarily

Thanks Mohammed, nailed it!

I was actually affected by this as well.

 

call flow:

 

SCCP Phone - > SIP PHone - CFwdall to voicemail NO ISSUE

PSTN Phone -> SIP Phone -> CFwdall to voicemail ENTER YOUR ID

PSTN Phone -> SIP Phone -> CFwd No answer to voicemail NO ISSUE.

 

I am on IOS 152-4.M5 as well, which isn't listed in the bug.