CME/CUE -- Unity Express seems properly configured but voice recording fails

[Matt Mick]

Hi All.   Interesting but frustrating situation.  Have a CUE-AIM running on a c2811.  I am unable to record name/outgoing message when performing initial mailbox settup, as well as calls forwarded hear a prompt, but no message is recorded.  I have verified IP connectivity to and from the CUE, and even see debug RTP packets passing from the CME to CUE module.  I'm at a loss for what to do next due to lack of experience debugging the CUE. 

CME version is 7.1

C2811 version is 12.4(24)T8

CUE is 7.0.6

SIP calls to/from provider are all working fine, so it seems my issue is on the CUE config.  I hope it's not something obvious.

Anyone ever seen this proplem?  Ideas for how to debug?

Thanks, much.

--matt

[acampbell]

Matt,

Can you check that you have "no vad" on your dial peer from the cme to the cue

Regards,
Alex.
Please rate useful posts.

[Matt Mick]

Hi Alex,

I wish it was that simple.  "no vad" is on all voip dial peers.  It has been since I first started, but that didnt stop me from checking it ten times!

--matt

dial-peer voice 700 voip

destination-pattern 7..

session protocol sipv2

session target ipv4:10.10.13.13

dtmf-relay sip-notify

codec g711ulaw

no vad

!