Hi there,
On a cisco 2821 router running IOS 15.1(4)M im trying to successfully configure 2 aa & acd scripts.
First service/script ( set as the default app-b-acd-aa service ) for my main number, which accepts the call and then callers get 8 options to route through to the hunt groups
Second one ( ictaa and ictoptions service), is for an internally dialled shortcode ( example *0) to accept the call and present the callers 2 options to route onto Helpdesk numbers.
Its all working as expected the numbers and options route through fine, but the two services/scripts don't seem to run side by side quite well.
it appears that the aa-hunt param values get mixed up with each other. So if I dial through to the default app-b-acd-aa service, select option 1 it routes me through to hunt group 2001.
If i then test dialing through to ictaa service, option 1 routes me through to 2001 also ( even though as my config below shows it should be a different destination)
But after a router reload, if I test the ictaa service first, ( press option 1) this routes through to the configured aa-hunt1 of 1899.
Then if i test the default app-b-acd-aa service, this also works fine, but any subsequent calling attempts into the ictaa service, the aa-hunt params are set with the values of the default app-b-acd service.
Can you only have 1 set of aa-hunt params configured?
!
application
service app-b-acd-aa
param voice-mail 5000
paramspace english index 1
param queue-exit-extension1 2010
param service-name app-b-acd
param number-of-hunt-grps 8
param menu-timeout 3
paramspace english language en
param handoff-string app-b-acd-aa
param dial-by-extension-option 0
paramspace english location flash:
param aa-pilot 100
param max-extension-length 4
param queue-overflow-extension 2011
param welcome-prompt _bacd_welcome.au
param queue-exit-option1 9
!
service app-b-acd
param aa-hunt7 2007
param aa-hunt3 2003
param queue-len 10
param aa-hunt8 2008
param aa-hunt4 2004
param aa-hunt5 2005
param aa-hunt1 2001
param aa-hunt6 2006
param number-of-hunt-grps 8
param aa-hunt2 2002
param queue-manager-debugs 1
!
service ictaa flash:/helpdesk/app-b-acd-aa-2.1.2.3.tcl
param queue-overflow-extension 2011
paramspace english index 1
param menu-timeout 3
paramspace english language en
param voice-mail 5000
param aa-pilot 3501
param max-extension-length 12
param number-of-hunt-grps 2
paramspace english location flash:/helpdesk/
param handoff-string ictaa
param dial-by-extension-option 0
param queue-exit-option1 9
param welcome-prompt _bacd_welcome.au
param service-name ictoptions
!
service ictoptions flash:/helpdesk/app-b-acd-2.1.2.3.tcl
param aa-hunt1 1899
param aa-hunt2 1898
param number-of-hunt-grps 2
param queue-manager-debugs 1
