Issue:- extension 684 (DEF) cannot pickup call from his colleagues with extensions:
673
672
Please enable this function for his extension that he is able to pickup call from extensions: 673 and 672
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Step 1:- Check pickup group for telephony numbers 673 and 672 and
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CME-R-1#show ephone telephone-number 673
DP tag: 0, primary
Tag 30, Normal or Intercom dn
ephone 30, mac-address xxxx.xxxx.xxxx <- MAC Address, line 1
CME-R-1#
CME-R-1#sho
CME-R-1#show run
CME-R-1#show running-config | sec ephone 30
ephone 30
device-security-mode none
mac-address xxxx.xxxx.xxxx <- MAC Address
ephone-template 1
type 7911
button 1:30
CME-R-1#show running-config | sec ephone-dn 30
ephone-dn 30 dual-line
number 673
pickup-group 8<-------- Check <-------- Check <-------- Check
label ABC-673
description 111111121673
name ABC
corlist incoming JLR-unrestrictedCSS
corlist outgoing PhonesP
ephone-dn-template 1
========================================================================
CME-R-1#show ephone telephone-number 672
DP tag: 0, primary
Tag 22, Normal or Intercom dn
ephone 22, mac-address xxxx.xxxx.xxxx <- MAC Address, line 1
CME-R-1#show running-config | sec ephone 22
ephone 22
device-security-mode none
mac-address xxxx.xxxx.xxxx <- MAC Address
ephone-template 1
type 7911
button 1:22
CME-R-1#show running-config | sec ephone-dn 22
ephone-dn 22 dual-line
number 672
pickup-group 8 <-------- Check <-------- Check <-------- Check
label BCD-672
description 111111121672
name Rainer BCD
corlist incoming JLR-unrestrictedCSS
corlist outgoing PhonesP
ephone-dn-template 1
========================================================================
CME-R-1#show ephone telephone-number 684
DP tag: 0, primary
Tag 117, Normal or Intercom dn
ephone 117, mac-address xxxx.xxxx.xxxx <- MAC Address, line 1
CME-R-1#show running-config | sec ephone 117
ephone 117
device-security-mode none
mac-address xxxx.xxxx.xxxx <- MAC Address
ephone-template 1
type 7911
button 1:117
CME-R-1#show running-config | sec ephone-dn 117 <-------- Check ephone-dn not configured with pickup group
ephone-dn 117 dual-line
number 684
label DEF
description 111111118684
name DEF
corlist incoming JLR-unrestrictedCSS
corlist outgoing PhonesP
ephone-dn-template 1
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Step 2:- Add same pickup group to telephony number 684
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CME-R-1#conf t
Enter configuration commands, one per line. End with CNTL/Z.
CME-R-1(config)#ephone-dn 117
CME-R-1(config-ephone-dn)# pickup-group 8<-------- Check <-------- Check <-------- Check
ex
CME-R-1#conf t
Enter configuration commands, one per line. End with CNTL/Z.
CME-R-1(config)#ephone 117
CME-R-1(config-ephone)#reset
resetting xxxx.xxxx.xxxx <- MAC Address
CME-R-1(config-ephone)#
CME-R-1#
