09-26-2016 10:14 AM - edited 03-17-2019 08:11 AM
Here's the scenario. A person has their extension 7550 as their primary line. This line also exists on two other phones as button 2.
ephone-dn 1 dual-line
number 7550
call-forward busy 7999
call-forward noan 5999 timeout 12
ephone 1
button 1:1
ephone 2
button 1:2 2:1
ephone 3
button 1:3 2:1
If a call comes into 7550 anyone can answer it. But after the person with ephone 1 answers it, and a second call comes in, the other two phones do not ring. How can I configure the other two phones to be able to answer a 2nd call on this line?
Thanks.
-mike
Solved! Go to Solution.
09-26-2016 12:18 PM
Hi Mike,
I might try octo-line rather than dual-line DN's
An octo-line directory number supports up to eight active calls, both incoming and outgoing, on a single button of a SCCP phone. Unlike a dual-line directory number, which is shared exclusively among phones (after a call is answered, that phone owns both channels of the dual-line directory number), an octo-line directory number can split its channels among other phones that share the directory number. All phones are allowed to initiate or receive calls on the idle channels of the shared octo-line directory number.
Because octo-line directory numbers do not require a different ephone-dn for each active call, one octo-line directory number can handle multiple calls. Multiple incoming calls to an octo-line directory number ring simultaneously. After a phone answers a call, the ringing stops on that phone and the call-waiting tone plays for the other incoming calls. When phones share an octo-line directory number, incoming calls ring on phones without active calls and these phones can answer any of the ringing calls. Phones with an active call hear the call-waiting tone.
After a phone answers an incoming call, the answering phone is in the connected state. Other phones that share the octo-line directory number are in the remote-in-use state.
After a connected call on an octo-line directory number is put on-hold, any phone that shares this directory number can pick up the held call. If a phone user is in the process of initiating a call transfer or creating a conference, the call is locked and other phones that share the octo-line directory number cannot steal the call.
From;
Cheers!
Rob
09-26-2016 12:18 PM
Hi Mike,
I might try octo-line rather than dual-line DN's
An octo-line directory number supports up to eight active calls, both incoming and outgoing, on a single button of a SCCP phone. Unlike a dual-line directory number, which is shared exclusively among phones (after a call is answered, that phone owns both channels of the dual-line directory number), an octo-line directory number can split its channels among other phones that share the directory number. All phones are allowed to initiate or receive calls on the idle channels of the shared octo-line directory number.
Because octo-line directory numbers do not require a different ephone-dn for each active call, one octo-line directory number can handle multiple calls. Multiple incoming calls to an octo-line directory number ring simultaneously. After a phone answers a call, the ringing stops on that phone and the call-waiting tone plays for the other incoming calls. When phones share an octo-line directory number, incoming calls ring on phones without active calls and these phones can answer any of the ringing calls. Phones with an active call hear the call-waiting tone.
After a phone answers an incoming call, the answering phone is in the connected state. Other phones that share the octo-line directory number are in the remote-in-use state.
After a connected call on an octo-line directory number is put on-hold, any phone that shares this directory number can pick up the held call. If a phone user is in the process of initiating a call transfer or creating a conference, the call is locked and other phones that share the octo-line directory number cannot steal the call.
From;
Cheers!
Rob
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