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CME with B-ACD AA

j.huizinga
Frequent Contributor
Frequent Contributor

Hi,

I am trying to make a AA using the standard TCL scripts.

I have a question:

Is it possible to switch from language? for example: Welcome to ZZZZ for Spanish press 1

Is it possible to answer a call by an aa script and then transfer to another aa?

It seems from what I have read that you have one aa and then the call goes to ACD and then transfered to phones.

One aa going to ACD going to phones works fine.

Just want to be sure that I am not trying to configure something which isn't supported.

thanks,

JH

2 Replies 2

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

For dual language support you can use my enhanced version, that can be acquired on the website mentioned in my profile.

Hello Paolo,

Thanks for your information.

Let me discuss with my customer and see what he wants.

Thanks again,

Bye,

Jan

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