CMS Recovery Password Issue

[Abdelrhman Elmenyawe]

I have forgotten CMS's admin password, and I can't find any way to recover it.

please any help, there is no reference through the internet or cisco about this problem.

[Jaime Valencia]

Cisco Meeting Server virtual machine needs a password reset procedure
CSCve61289

[Abdelrhman Elmenyawe]

Hi Jaime, I don't have another admin-level account configured.

[Jaime Valencia]

As currently there is no mechanism, you want to exhaust your options trying out passwords that might have been used, before planning a reinstall of the system.

And if you have any other CMSs, want to start creating alternate admin accounts to prevent this situation in any other system.

[Maren Mahoney]

Does this have what you need?

Cisco Meeting Server Release 2.7 MMP Command Line Reference 

Then go to Page 64: "10.12 Password Recovery/First Boot for the Acano X-Series Server"

Maren

[Abdelrhman Elmenyawe]

Hi Maren, my CMS isn't a physical server.

It is VM deployed on Esxi

[kp-tkr2014]

Hi,

Any fix so far ?

Thanks

[Jaime Valencia]

No, the enhancement request remains open.

[robert.p]

Two collab admins in our office who both wrote down password hits can't log into the CMS.  There has got to be an issue with the CMS if no one can log in anymore.  We haven't logged in to the CMS in a while and we were told that might be the issue, but how are we supposed to log in again?  

[JasonSheerin84324]

I discovered a work around.  I am doing daily backups using the procedures in the link below.  I SSH'd to SFTP server that is doing the backups.  I then SSH'd to CMS and it does not require a password.  I then created a new admin account and was able to log in.  My existing admin account did not have an expired password and I changed the PW and it still did not work.  I will probably recreate all my admin accounts.

https://meeting-infohub.cisco.com/faq/content/5/41/en/how-can-i-back-up-the-meeting-server-configuration-automatically.html

[robert.p]

What do you mean by SSH? I've tried accessing via putty and it's requiring
a password.

[Carlo Poggiarelli]

Hi,

As you can see from the posted guide, there is a way to trust an ssh session between two hosts by exchanging a key so no password is needed to login.

So as @JasonSheerin84324  mentioned, he logged in his SFTP server and performed an ssh command with no need to type a password.

Regards

Carlo