Cobra migration : can't get the caller ID of migrated voice mail

[Maleksalim]

Hi,

I have migrated from cisco unity 5 to cisco unity connection 8.6 and after hearing messages in unity connection migrated from unity the caller ID (number or name ) are not in the message, for the new message it works fine I can here the message and the number of the caller.

Any idea.

Regards

[nikshah]

Can you verify in user settings whether we are configured to hear the caller's name or not

user > edit > playback message settings

check under

Before Playing Each Message, Play

is this checked

Sender's Information

and include extension

hope this helps

[Maleksalim]

Hi nikshah,

No it's not the issue it's just issuing when for the imported user, for the new message it's ok.

Regards