Conference Issue

[opnineopnine]

Hi all,

I’m having the following issue, when the customer is having a conference sometimes the 3er person in the call is not hiring the other 2 in the call,

This is occurred when the 3er person is called out of the company.

What debug can I use to check where the problem can be?

thanks.

[Jaime Valencia]

Sounds like codec issues, and FYI, you need to mention what system, and version, you have when asking help.

[opnineopnine]

Jaime,

This is a cucm 8.6

dspfarm profile 10 transcode
 codec g729br8
 codec g729r8
 codec g711ulaw
 codec g711alaw
 codec g729ar8
 codec g729abr8
 maximum sessions 28
 associate application SCCP
!
dspfarm profile 20 conference
 codec g729br8
 codec g729r8
 codec g729abr8
 codec g729ar8
 codec g711ulaw
 codec g711alaw
 maximum sessions 11
 associate application SCCP

[Jaime Valencia]

And does your configuration points to use those??

You would need to review CUCM traces to find the reason for the disconnection.