09-14-2016 12:14 PM - edited 03-17-2019 08:05 AM
Hi
I create IVR and COnference Know and evertything is almost work Ok. The problem is that internal calls (from jabber, iphone ...) announces in Portuguese, but external calls that comes from Sip Trunk, announces in English. I already verified Trunk and Device Pool but I can't see any divergence about language.
Does anyone has this issue too?
Regards
11-16-2016 07:06 AM
Same here, Swedish internally and English when calls come in externally.
11-16-2016 10:35 PM
Hi,
I have seen such thing happening with hunt pilot announcement where we figured out that the locale specific announcements are selected depending on the calling party's locale.
In your scenario user/network locale on the phone must be swedish and no locale on the incoming trunk/gateway forcing it to take Default from enterprise parameter.
Please verify.
Please rate if helpful.
Regards,
Adarsh Chauhan
07-13-2021 03:36 AM
Sorry to warmup this old thread but I got exactly the same problem here concerning our ConfenrenceNow.
Internal calls get the german announcement, external the english one. I already edited the Common Device Configuration for the trunk and changed the Defaults within the Enterprise Parameters but no luck so far. Oh, and yes, I resetted all device afterwards. What am I missing here?
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