Conference station CP-8831 and CUCM Vers. 8.6

[Patrick Kley]

Hey guys!

I've installed the compatible firmware of a conference phone (CP-8831) in CUCM Version 8.6.x

After restarting the TFTP service on the publisher, the device model still does not appear in the CUCM administration.

I read some threads and found out that I have to restart the whole cluster. Is that correct? And if yes, what is the reason of this?                

[Manish Prasad]

To support the device model which is not there in cucm , you need device pack first. Check the below link and download the compatible dev pack corresponding to cucm version .

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html


A quote from one if cisco pdf .

"When you install new device pack to support new device support , a cluster wide reboot is required for those device to register sucessfully. A cluster wide reboot is not required when you apply a device pack to update existing firmware/support"



If this help please rate.

[Aman Soi]

Hi Patrick,

[+5] for Prasad.you can refer the earlier discussion

https://supportforums.cisco.com/message/4109046#4109046

regds,

aman