03-31-2014 04:11 PM - edited 03-16-2019 10:19 PM
I have a client that is having an issue using the confrn softkey. Here are the steps that are happening.
User is on a call
User presses confrn button
User diales number
New participant answers the phone
User presses confrn button again
Call gets dropped.
Not sure why this is happening as I have not seen this before. All participents are using g711. and the Built in Bridge option is enabled on the phone.
03-31-2014 05:04 PM
BIB is not used for conferences, only for barge. Do you have a CFB???
04-01-2014 11:51 AM
Really did BIB used to be used for that cause I thought it was.
Yes they do have a software CFB setup and it is still having this issue. They have also discovered that if the press the conf button the second time while the phone is still ringing then it works.
04-01-2014 01:06 PM
You probably need to pull CallManager traces to find the reason the call is being dropped. Most likely some sort of codec/region issue.
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