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Control Error [201]

ysanadiga01
Level 1
Level 1

ā€Ž09-20-2007 11:30 AM - edited ā€Ž03-14-2019 11:39 PM

When I try to login with my profile (extension mobility) on Cisco 7970, I get error message "Control Error [201]". Can someone help me how to slove this issue? I'm using CallManager 6.0.

Thanks.

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4 Replies 4

gogasca
Level 10
Level 10

ā€Ž09-20-2007 04:40 PM

Have u already follow the configuration guide?

Only for 7970s?

The template is for the same phone model?

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ysanadiga01
Level 1
Level 1
In response to gogasca

ā€Ž09-20-2007 10:26 PM

I'v configured two profiles and one of them is working without any problem. I just copied the profile, which is working correctly, and changed the name and configured a separate line number on it. I tried to login on a different telephone model, but all in vain.

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gogasca
Level 10
Level 10
In response to ysanadiga01

ā€Ž09-20-2007 10:43 PM

That makes sense to me.

Device Profiles are based on Phone models also.

Make sure when u login the Phone model and the Device Profile are using to login are the same otherwise it will fail.

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adnanhassan1
Level 1
Level 1
In response to gogasca

ā€Ž02-11-2020 06:26 AM

simply change pin in CM/end user - hopefully it will fix 201 EM error 

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