02-09-2010 12:27 PM - edited 03-18-2019 11:04 AM
Hello all,
I have a CME system that has 2 7945 phones and 5 IP Communicators
on the 7945 phones the corporate/local directory does not show up, neither does the speed dials. Only the missed,placed, recevied calls.
however on the IP communicators the directory is there as well as the speed dials.
has anyone run into this before?
I tried updating the firmware however that did not change anything,
thanks!
Ken
02-09-2010 12:31 PM
Check "show telephony-service" tftp-bindings to know the XML files related to the phones.
Then do "more xxxxx" and check if is has the services and directory in there.
02-09-2010 12:33 PM
what if it is not listed under show telephony service?
not on sight at the moment, so would like to gather as much data before heading back to customer site
thanks!
Ken
02-09-2010 12:39 PM
CME systems cannot be managed without remote access.
Customers nomrally request different things daily and is too inconvenient to travel on site every time.
02-09-2010 12:41 PM
I agree, however they do not have the vpn up and running yet... so i'm stuck going onsite.
what should i do if the items you said to look for are not there?
any solution?
thanks
Ken
02-09-2010 12:51 PM
here is the show telephony-service... i didn't see a TFTP Bindings on it
OptimaCME#show telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
ip source-address 192.168.130.253 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7910 P00403020214
load 7960-7940 P00307020200
load 7945 term45.default
max-ephones 30
max-dn 60
max-conferences 8 gain -6
dspfarm units 1
dspfarm transcode sessions 10
dspfarm 1 MTP001
conference software
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
voicemail 8000
cnf-file location: system:
cnf-file option: PER-PHONE
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh music-on-hold.au
time-format 12
date-format mm-dd-yy
timezone 12 Eastern Standard/Daylight Time
call-park system application
no transfer-pattern is configured, transfer is restricted to local SCCP phones only.
keepalive 30 auxiliary 30
timeout interdigit 5
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message Optima Services
web admin system name cmeadmin password kn0wh0w
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult
transfer-digit-collect new-call
multicast moh 239.0.0.1 port 2000
auto assign 19 to 23
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
02-09-2010 12:57 PM
As mentioned above.
Do "show telephony-service tftp-bindings", then do "more xxxx" for the XML config files for the phones with the problem.
02-09-2010 01:04 PM
Here is the output from that command. I don't see anything files for the 7945 phones like i see below with the 7960
OptimaCME#show telephony-service tftp-bindings
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/vrf1/MTP001.cnf.xml alias MTP001.cnf.xml
tftp-server system:/its/vrf1/SEP0016178CE38E.cnf.xml alias SEP0016178CE38E.cnf.xml
tftp-server system:/its/vrf1/SEP001A4B804BD0.cnf.xml alias SEP001A4B804BD0.cnf.xml
tftp-server system:/its/vrf1/SEP0013E81CE381.cnf.xml alias SEP0013E81CE381.cnf.xml
tftp-server system:/its/vrf1/SEP000854B274B2.cnf.xml alias SEP000854B274B2.cnf.xml
tftp-server system:/its/vrf1/SEP000000008000.cnf.xml alias SEP000000008000.cnf.xml
tftp-server system:/its/vrf1/SEP000000008001.cnf.xml alias SEP000000008001.cnf.xml
tftp-server system:/its/vrf1/SEP000000008002.cnf.xml alias SEP000000008002.cnf.xml
tftp-server system:/its/vrf1/SEP000000008003.cnf.xml alias SEP000000008003.cnf.xml
tftp-server system:/its/vrf1/SEP000000008004.cnf.xml alias SEP000000008004.cnf.xml
tftp-server system:/its/vrf1/SEP000000008005.cnf.xml alias SEP000000008005.cnf.xml
tftp-server system:/its/vrf1/SEP000000008006.cnf.xml alias SEP000000008006.cnf.xml
tftp-server system:/its/vrf1/SEP000000008007.cnf.xml alias SEP000000008007.cnf.xml
tftp-server system:/its/vrf1/SEP0021864FD408.cnf.xml alias SEP0021864FD408.cnf.xml
tftp-server system:/its/vrf1/SEP001E65912A0C.cnf.xml alias SEP001E65912A0C.cnf.xml
tftp-server system:/its/vrf1/SEP00247EDEB61B.cnf.xml alias SEP00247EDEB61B.cnf.xml
tftp-server system:/its/vrf1/SEP00161756FFF2.cnf.xml alias SEP00161756FFF2.cnf.xml
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
OptimaCME#
02-09-2010 01:06 PM
Two of these files are for the 7945s, execute "more" on them.
02-09-2010 01:07 PM
do i just type more and the file name? from the command line?
not sure what your asking me to look at
02-09-2010 01:11 PM
i figured out what you were asking.
what am i looking for in the .xml file?
if its not there how do i add it?
thanks
02-09-2010 01:11 PM
Yes as mentioned in my first post.
You will be looking at URL for phone services and local directory.
02-09-2010 01:15 PM
I see this in there
what now? that is the address of the CME router
it is also the same line for the phones that can access the directory.
02-09-2010 01:18 PM
Actually i just rechecked the MAC address of the phones with the problem
there is NO .xml file listed for them.
how can i add it?
02-09-2010 01:22 PM
Under the ephone, and configure type also.
Then do "create cnf-files" under telephony-service.
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