Corporate Phone Book error

[gabiulici]

Hello,

I have to virtual machine 1 Pub and 1 Sub on 2 UCS servers.

I have cucm10.5 and when I pres the Corporate Phonephone on the device I receive the Connection failed. Any ideas.

[Jaime Valencia]

Make sure you're using IPs for the urls to avoid DNS issues, if you want to use hostnames, make sure your phones have a DNS configured.

[gabiulici]

Pls check the attachment. The 7841 device worj fine, only the 6945 receive connection failed

[Carlo Poggiarelli]

HI.

Did you also configure secure url?

Do you have Restricted or Unrestricted version?

Let us know

Regards

Carlo

[gabiulici]

I have Unrestricted 10.5 after update from 8.6. On the 8.6 work fine

[Carlo Poggiarelli]

Hi

Do you have this issue on all phones type?

Does service url work?

Thanks

Regards

Carlo

[gabiulici]

Hello,

On all the 6945 device. On the 7841 device the corporate phone book works fine

[Carlo Poggiarelli]

Hi.

I had some issues too with  89XX and 69XX with CUCM unrestricted version when upgraded from 8.6 to 10.1.

I solved regenerating certificates callmanager.pem and tvs.pem from os administration --> security section.

HTH

Regards

Carlo

[gabiulici]

Hii,

I check under Serviceability and under Service Name in Pub and Sub the service CTL is not Start ( Deactivated). Maybe this is why I don't receive corporate contacts, my question is why on 7841 is working.

Any ideas??

Thanks for replay

[Carlo Poggiarelli]

Hi

Most probably is because they are using non secure url.

Cheers

Carlo

[gabiulici]

This is the message :

[12:12,15/12/14] Loads name : SCCP6945.9-4-1-3.loads

[12:12,15/12/14] Authenticating configuration file SEP442B031992E3.cnf.xml.sgn successfull

y

[12:12,15/12/14] SEP442B031992E3.cnf.xml.sgn (HTTP)

[12:12,15/12/14] ITL installed

[12:12,15/12/14] ITLSEP442B031992E3.tlv updated successfully

[12:12,15/12/14] ITLSEP442B031992E3.tlv (HTTP)

[12:12,15/12/14] ITLSEP442B031992E3.tlv updating

[12:12,15/12/14] CTLSEP442B031992E3.tlv not found in 10.217.196.4

[12:12,15/12/14] CTLSEP442B031992E3.tlv updating

[uptime: 0days,00:12:15] Loads name : SCCP6945.9-4-1-3.loads

[uptime: 0days,00:12:11] Authenticating configuration file SEP442B031992E3.cnf.xml.sgn su

ccessfully

[Carlo Poggiarelli]

Hi

Did you try to activate CTL service?

Carlo

[gabiulici]

Hi,

No i don't activate the CTL service. You advise to on the service?

[Carlo Poggiarelli]

Hi.

I would try.

Because this phone type seems to need secure connection only with cucm.

Let me know

Regards

Carlo

[gabiulici]

Thanks for replay.

Strange because after update I have only problems. I will tray to activate the services to see what happen.