cp-7821

[daryljoemoore]

We recently had cp-7821 VOIP phones installed at work. Making calls and receiving calls to extention works fine. The problem is when a call comes in to operator. They transfer it to new line and it rings. The issue is when line is answered it simply disco call. Any ideas on what's ending the call? Thanks

[Manish Gogna]

If the internal calls work fine and only the external calls transferred through operator are disconnected it could be a codec issue. Please make sure all the region settings are set to g711, else assign transcoders in the MRGL of the devices / trunks involved in the call flow. If the issue persists please provide some details of the exact call flow.

HTH

Manish