04-21-2010 01:49 PM - edited 03-15-2019 10:24 PM
Best regards.
We have a MCS 7815I2 server with 5.1.3.1000-12 version running.
We connected a CP-7962G Phone with a CP-7915 module to our communications manager. When we try activate the 7915 module, it is not available in the drop down menu, only cp-7914 appears.
Someone can tell me if I'm missing some configuration or need software upgrade to can recognize this module (CP-7915)?
Thanks for your answer.
04-21-2010 01:54 PM
Hi
I had this problem but is solved upgrading the firmware of Phone and expansion module.
Regards
04-21-2010 02:42 PM
Hi,
Please, can you guide me How to upgrade the firmware?
Thanks.
04-21-2010 04:41 PM
Sure
You must to download firmware file of CiscoSystems in the Section Support --> Download Software --> Voice And Unified Commmunications--> IP Telephony--> IP Phones--> 7962G--> Select SCCP--> And Download The Lastest Version. (You must to Have a Valid Account to can Download).
Already donloaded you must to go to CallManager and select in Cisco Unified OS Administration. then you select Software Upgrades menu and Install/Upgrade.
Fill Fields
Remote Filesystem | |
SFTP |
So you must to configure SFTP Server (Commonly Software Cliente SFTP)
Press Netx
Select File to Upgrade (Downloaded file previusly)
An Press install.
So this Process is the same to 7915
Hope this helps
Ivan
04-22-2010 05:56 AM
Hi Jose,
Just to add a note to the good tips from Ivan (+5 points Ivan)
In this case I believe that you actually need to upgrade CUCM to add
support for the 7915
Cisco Unified IP Phone Expansion Module 7915 Software Requirements
Call-control compatibility Cisco Unified Communications Manager 4.2(3) SR3a, 4.3(2), 5.1(3)b, 6.1(1), 7.0, 7.1 and later; Cisco Unified
Communications Manager Express 4.3/7.0 and later. Cisco Unified Survivable Remote Site Telephony (Unified SRST) 4.1 (IOS 12.4.15T) and later
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468672.pdf
Cheers!
Rob
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