CP-7965G missing Softkey

[jmarateo]

I have several Cisco 7965G phones with a single Sidecar installed.

Firmware Load SCCP45.9-4-2SR3-1S

Running CallManager 10.5.2.12901-1

This never happens on 7965G phone that do not have a sidecar.

Randomly when the user answers their second Line DN the Hold and Transfer Softkey disappears.

This never happens on their primary DN

I have up-dated the code on the phone and deleted the TTL file several times

Still no luck

Any help would be appreciative?

[keglass]

Joe,

A couple of options for you to find a solution to this issue. Since you are a partner, you can post to the Partner Collaboration Community for more information. In addition, you can post this to the Cisco Support Community for more feedback and information from technical experts.

Collaboration

https://supportforums.cisco.com/

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

[alexandre.ratel]

Hi,

I did a couple of research and it looks to be a defect. Have a look at this : CSCve35724

You can try the workarounds :

- Press line button twice for softkeys to return.

- Downgrade to 9.4(2)SR1.

- Set "Auto Call Select" to "Disabled" at the phone level

Best regards

Alex