06-08-2017 07:18 AM - edited 03-18-2019 12:15 PM
I have several Cisco 7965G phones with a single Sidecar installed.
Firmware Load SCCP45.9-4-2SR3-1S
Running CallManager 10.5.2.12901-1
This never happens on 7965G phone that do not have a sidecar.
Randomly when the user answers their second Line DN the Hold and Transfer Softkey disappears.
This never happens on their primary DN
I have up-dated the code on the phone and deleted the TTL file several times
Still no luck
Any help would be appreciative?
06-08-2017 09:05 AM
Joe,
A couple of options for you to find a solution to this issue. Since you are a partner, you can post to the Partner Collaboration Community for more information. In addition, you can post this to the Cisco Support Community for more feedback and information from technical experts.
https://supportforums.cisco.com/
I hope this helps.
Kelli Glass
Moderator for Cisco Customer Communities
06-08-2017 09:21 AM
Hi,
I did a couple of research and it looks to be a defect. Have a look at this : CSCve35724
You can try the workarounds :
- Press line button twice for softkeys to return.
- Downgrade to 9.4(2)SR1.
- Set "Auto Call Select" to "Disabled" at the phone level
Best regards
Alex
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