09-05-2017 10:25 AM - edited 03-17-2019 11:07 AM
Hello,
i have a call between to users. When I will transfer the call to an other user i search the user via the corporate directory. When i have take the right user the two calls will be set on hold. And nothing works.
BUT ... the call transfer via dn works.
and a easy call works when i dial via corparte directory.
the new firmware for 8841 is also on the phone.
i hope somebody can help me.
thanks
09-05-2017 11:52 AM
Hi,
This seems to be a known defect with no fix for now.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus64460/?reffering_site=dumpcr
Regards,
Venkatesh
04-26-2018 09:24 AM
Any updates when we may get a fix on this?
12-14-2018 06:37 AM
My solution to work around this limitation:
- During an established call, open Corporate Directory (caller is not placed on hold)
- Search the Transfer-To Party and place a second call (placing the caller on hold)
- Once the call is established, complete the transfer by pressing the transfer key followed by the first blinking line key.
- Similarly, you can merge the two call into a three-way conference by pressing the conference key, followed by the first blinking line key.
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