CP 8851 handset troubleshooting

[narubel]

Dear,

We are facing a problem with Cisco IP Phone 8851. The phone is working normally but the handset is not. We tried with another handset but the problem remains. Are there any solutions to this?

Regards,

@Roger Kallberg 

[Roger Kallberg]

If it is a single device I’d recommend you to RMA it. However if there are multiple devices affected I’ll recommend reaching out to TAC for assistance.

[Nithin Eluvathingal]

If you have valid smartnet raise RMA.