CP-8861-3PCC need help updating firmware, spinning wheel web interface

[SourDiesel]

Hi everyone,  I have purchased a "NEW-OPEN BOX" CP-8861-3PCC cisco IP phone to use with my SIP credentials.  Unfortunately I can not access the web interface and am presented with first a login screen where I can put my password in choosing the "user" account not "admin".   Then the spinning wheel starts and never stops.  I have tried many different web browsers including internet explorer with Windows 7.  Nothing works.  

What I have found is the current firmware I believe should be:  sip88xx.14-2-1-0101-26.loads 

its currently running 11-0-0 software 

I just do not understand how to update the phone at this point.  I have set up a tftp server on my windows 7 machine and typed this line into internet explorer but it achieves nothing:

http://192.168.2.197/admin/upgrade?tftp://192.168.2.11/sip88xx.14-2-1-0101-26.loads   

I get a web page saying the phone's firmware will be updated shortly and I will be redirected to the configuration page after 300 seconds. The tftp server log appears to send the file but the phone doesn't do anything.  (The tftp server is working if I use a client I can pull from it.)

If anyone can help me in any way I would greatly appreciate it.  I am a somewhat advance GNU/Linux end user if that helps at all.  Hope I didn't buy a brick.

Thank you

[Jonathan Schulenberg]

You should be logging in as admin, not user. Did you perform a factory reset (Applications button > Device Admin > Factory Reset).

[Jaime Valencia]

There is no 14.x FW for MPP devices, if you're trying to load a 14.x FW that's an enterprise FW, it will always fail.

Make sure you actually use MPP FW.

[SourDiesel]

I have successfully updated the firmware with this line:

http://192.168.2.197/admin/upgrade?tftp://192.168.2.11/sip88xx.12-0-3MPP0001-87.loads

Thank you sir for pointing out I had obtained the incorrect firmware version.  I now have admin access from a web browser.  Now the only question is how in the heck to I program my SIP credentials into it?   I was only provided with 2 things as a login for SIP:

my username which looks like

LOGIN:       phonenumber@incoming.voipwelcome.com

PASS:        xxxx

Just not sure where to put these 2 pieces of information, there is so many things in the firmware.  Thanks for assisting me everyone!

[SourDiesel]

I have performed a factory reset, although it was new in the package and the reset did not appear to change anything.  When it boots for the 1st time it asks me to create a password (i used a 4 digit pin - it accepted).  Then when it has connected to the network and I switch over to my laptop browser - it will not accept the password for the admin login.  It rejects it at the login page and will only appear to accept 'user' which then results in the spinning wheel.

Am I completely missing a step to create an 'Admin' password?  Please I am a complete newbie to these phones although I have been programming WIFI and using VOIP on my devices for years and am familiar with the concept.

Thank you for your replies,  I have a few days off coming up and I will be working on it.  I'll post back with results.

[Jonathan Schulenberg]

IIRC that prompt is for the user password, not admin. Did you try the username admin leaving the password field blank?

[SourDiesel]

I was able to finally update the firmware to 12-0-3 and gain access through a web-browser.  Do you by chance have any idea how I can add my SIP login name and password, or where in this firmware?  It has about a million entrees of different things I know nothing about.  I just have a username and a password (I have used it with apps on my android phone and works perfectly)  Just not sure where or how to add it to the Cisco firmware to achieve a dial tone?

I have no idea why but after updating the firmware and performing a factory reset the phone now presents me with a "Enter activation code" screen.  I still have admin access to the web server, however this screen is new.  I see a "Webex server: unregistered" in the device settings on the phone itself.

[Jonathan Schulenberg]

Take a look at Configure SIP Settings on the Cisco IP Phone 8800 Series Multiplatform Phone but, as the article cautions, the necessary settings may differ by whatever platform you're registering the phone to. If that provider supports Cisco MPP phones I'd expect them to provide detailed instructions.

As for the activation code, that may go away automatically when the device successfully registers. If it doesn't, you could try clearing Voice > Provisioning > Configuration Profile > Profile Rule. I wasn't able to find an obvious answer in the admin guide though. 

[SourDiesel]

Well I guess I bought a $100 brick and its now going in the trash.  I always get suckered into buying some hardware that somehow doesn't function in the end.   My VOIP provider does not provide any instructions for 3rd party devices.  I have spent 3 days scouring over the settings in the firmware and can not achieve a dial tone.  How is it so hard to find a @#$% setting for server name with login and password.  It is so simple with softphone applications like Zoiper, etc.  Why is it so difficult and ridiculous with an expensive Cisco phone?  Way to go complicating the simple Cisco,  congratulations.

[Jonathan Schulenberg]

I hope you feel better after your rant. The MPP firmware is used by many service providers with SIP SBC and soft switches from different vendors, each with their own idiosyncrasies or unique requirements. Those nerd nobs exist because customers needed them, not because Cisco loves complexity. The vast majority of Cisco MPP phones are provisioned by those platforms with automated XML config files, not manually by an individual user. Cisco, and other phone vendors, even have a zero touch provisioning process for those service providers: the SP configures a given MAC address in their platform, their provisioning server tells the Cisco EDOS service "steer this MAC address to me", and the MPP firmware is configured to check in with the EDOS (and Webex GDS) service at first boot.

Anyway, it took me 10 minutes to find this YouTube video walking you through the config necessary to register an MPP phone to a random SIP provider.

https://youtu.be/MO8q4XFmEoI?feature=shared&t=120

[rimeledge]

I've a problem where I can't access the phone's web interface. Upon attempting to log in using the "user" account, the interface seems to hang with a perpetual spinning wheel. Even after trying various web browsers and even Internet Explorer on my Windows 7 system, I can't seem to get past this point. It appears that the phone's current firmware version, 11-0-0, is incompatible with my SIP setup. I've tried updating it to sip88xx.14-2-1-0101-26.loads using a TFTP server hosted on my Windows 7 machine, but despite the TFTP server appearing to send the file, the phone doesn't respond as expected.

[Ashish Patel]

Had similar issue on new phone -3PCC on 11.X firmware. Under profile manually (painfully) typed in using the phone digits https://cloudupgrader.webex.com/Cisco/Upgrade/$MAU/$SWVER/$PSN.xml as could not web browse to phone. Try this and see if that helps.

[SourDiesel]

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