09-26-2012 02:23 AM - edited 03-16-2019 01:23 PM
Hi
I have searched a lot without to find any usefull infos
We have CRM Dynamics 2011 ,CUCM 7.1.5,ccx express 7.x
I see that call connector is end of sale , so the only solution now is with ccx ??
What is your opinion , what do you adviced
Do you have any docs about the integration , etc?
Thank you folks
09-26-2012 02:45 AM
Hi chrysostomos,
Here we go:
Hope this helps.
Anand
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09-26-2012 03:09 AM
Hi Anchoudh
Just to understand
1) We dont need any third party application like AMC?
2) We need to configure agent desktop only?
3) Is it possible to work with the above scenario with ccx express 7.x (Licenses are Cisco Unified CCX Premium)
Regards
cc
09-26-2012 03:20 AM
Hi CC,
1. Not sure, but from the links looks like its not needed.
2. Yes.
3. yes, refer the below links for UCCX 7.0 version
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-483788.html
Hope it helps.
Anand
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