CS70N Plantronics headset connected to a Cisco 7945

[mcappelli]

Hello experts,

I  have a c with a y  cable and using a Cisco Call Manager Express version 8.x

On Telephone-Service it's enabled the service phone ehookEnable 1.

I can get it to work for approx 1 min successfully no issues and  the ear piece shuts off, not disconnecting the call. If I click the call  control button I can resume the call. I have replaces the power source.  Made sure it was fully charged, reset the system.

Replaced power strip  it was attached too. It is still doing it. Any ideas?

Thanks in advance

[mcappelli]

I would say:

I have a CS70N Plantronics headset connected to a Cisco 7945 with a y cable.........

[paolo bevilacqua]

Check phone firmware, update as necessary.

[mcappelli]

I verified and the Ip Phone firmware is apps45.8-5-4TH1-6.sbn

Reading Cisco document this one is newer and it should work.

M.

[Rob Huffman]

Hi there,

Have you tried different settings on the "Compatibilty Wheel" on

the base/charger of the CS70?

Cheers!

Rob

[mcappelli]

I tried Rob but it works only on 1 position.

Putting the wheel on other setting or i hear a noise or totally mute

M.

[Rob Huffman]

Hi M,

Have you tried the reset or re-subscribe methods for CS70 headsets?

http://headsetplus.com/faqdesk26/faqdesk_info.html

Cheers!

Rob