CTI issue: The number you have dialed is not in service

[DanielZHENG]

Hello everyone. I got stuck in one CTI issue -- one CTI number 6232147640 could not be reached by our internal users.  One CTI Route Point and corresponding DN number have been configured in CUCM. The purpose of this CTI RP is to forward all the inbound calls to voicemail. The problem is our internal users tried to dial the number but got the message "The number you have dialed is not in service". As this CTI RP could not work fine for internal users, I think that should not be the issue of Teleco. In addition, CUCM and CUC are working fine for other CTI RP points.

It's much appreciated for your help.

Yan  

[Gilmar Silva]

Hello Daniel,

The first thing you need to check is the call routing.

You may use the Directory Number Analyser (see the link bellow).

http://aurus5.com/blog/cisco/configuring-dialedconfiguring-dialed-number-analyzer-in-cucm/

Check if the calls arrives into the voice mail pilot.

Regards,

Gilmar Silva

[DanielZHENG]

Thanks for your reply. Yes. I did and DNA shows no problem. Please see below. Thanks again.

Results Summary
Calling Party Information
Calling Party = 1203
Partition = PT_911_AZWTP:PT_Internal:PT_Voicemail:PT_SNR:PT_Local_10Digits:PT_Local_7Digits:PT_Services:PT_TollFree:PT_NorthAmerican_LD:PT_International
Device CSS =
Line CSS = CSS_International AZWTP
AAR Group Name =
AAR CSS =
Dialed Digits = 6232147640
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 6232147640
Partition = PT_Internal
Time Schedule =
Called Party Number = 6232147640
Time Zone = Etc/GMT
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Directory Number :DN= 6232147640
Partition = PT_Internal
TypeCFACSSPolicy = Use System Default
Call Classification = Unknown
Forwarding Information
Forward All : DN = VoiceMail = Yes VoiceMailBoxNumber = 6232147640 CSS = CSS_CFW_AZWTP
Forward Busy
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
Forward No Answer
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
Forward No Coverage
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
Forward Unregistered
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
CFDF : DN = VoiceMail = No CSS =
Pickup Group Number =
Device :Type= CTI Route Point
Device Status = UnKnown
Device Name = WhiteTnks_AZWTP
Ignore Presentation Indicators = Disabled
Logged Into Hunt Groups = Enabled
Alerting Name = WT Main#Auto Attdt-6232147640
Dual Mode = Disabled
Automated Alternate Routing (AAR)
AAR Group Name =
AAR Calling Search Space =
AAR VoiceMail Status = Disabled
AAR Destination Mask =
AAR Prefix Digits =

[Carlo Poggiarelli]

Hi,

Please download port unity connection status monitor tool from the link below, install and run it, try to call the CTI RP and post the result.

http://ciscounitytools.com/SiteList/AllDownloads/alldownloads.html

Thanks

Regards

Carlo