About Gilmar Silva

Gilmar Silva · 01-07-2020

Hello Community,A UCCX cluster is facing high CPU alerts every hour.The performance log shows the total amount CPU and, it's really higher when the alert is generated.However, the same log does not shows an specific process with an unusual CPU usage....

Gilmar Silva · 10-02-2019

Hello Community, A customer has a MediaSense server with the Archive configuration and the option "Archive Recording Older than (in days)" was set with the value 7, but the SFTP server is receiving files older then 20 days. When I click in the button...

Gilmar Silva · 09-10-2019

Hello Community. I have a MX800 that, sometimes, does not turn on the left screen. It seems is happening after it take a long in standby. After rebooting the codec it works again. We tried to update the software to the version CE9.8.0, but the issue ...

Gilmar Silva · 04-25-2019

Hello Community,I am troubleshooting a QoS issue. The packets is arriving in the far end without DSCP marking, so I am trying to find if the network is missing a trust anywhere.I never did something like that in a SUP2T, so, I would like to ask if th...

Gilmar Silva · 10-01-2018

Hello Community,I am trying to follow the link bellow to change the DST.https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118744-technote-cucm-00.htmlIf I understood, according the section "D...

Gilmar Silva · 05-06-2022

I was looking for a similar SQL query so I hope the following queries might be helpful to someone: run sql select dev.name as devicename, dev.description as description, np.dnorpattern as extension, rp.name as recordingproile, rd.tkrecordingflag as R...

Gilmar Silva · 02-11-2021

I gave up and waited for a new dst cop file to be released.CUCM has the option to change the timezone in the datetime group as workaround.

Gilmar Silva · 11-03-2020

Hello,We opened a TAC and, after some tests, the engineer opted to replace the screen and it fixed the issue.Regards,Gilmar Silva

Gilmar Silva · 01-10-2020

Hello Mark,Indeed, the total number is high.admin:run uccx sql db_cra select count(*) from systemconfig(COUNT(*))----------1241Command successful.admin:run uccx sql db_cra select count(*) from systemconfig where active='f'(COUNT(*))----------1230Comm...

Gilmar Silva · 01-25-2019

Hello community About this, I did some test with a similiar scenario. It seems the lookup always returns the first user that was set with the number in the AD. If you remove the number in the first user, clear the Jabber cache, and set the numb...

Member Since	‎10-25-2013 03:52 AM
Date Last Visited	‎05-16-2022 02:39 PM
Posts	77
Total Helpful Votes Received	68

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UCCX CPU spikes every hour

MediaSense "Archive Recording Older than (in days)" not working properly

Cisco MX800 sometimes does not turn on the left screen

SUP2T Packet Capture

How to use the command "utils update dst"?

Re: Run SQL - Extension

Re: How to use the command "utils update dst"?

Re: Cisco MX800 sometimes does not turn on the left screen

Re: UCCX CPU spikes every hour

Re: Not for Jabber, that only