CTI Manager vs Call Manager information consistency
Hello,
Running on CUCM 8.6.2 and using CUPC 8.5.5 in a deskphone control mode, I cannot control deskphone from CUPC in a given configuration.
For example :
CUCM 1 : runs CallManager, CTI Manager
CUCM 2 : runs CallManager, CTI Manager
CUCM 3 : runs CallManager, CTI Manager
Deskphone is registered to CUCM 1 for active server and CUCM 2 as stand-by server
CUPC is configured with CTI profile : CTI_CUCM 3 as
If in this configuration I try to control deskphone, it searches for around 1 minute. QBE says it's connected but I have no click to call control. All buttons are grayed out.
1. If I configure CUPC profile with CTI_CUCM 1 as Primary CTI Gateway Server , it works perfectly, control occurs within 10 seconds. Idem, it works with CTI_CUCM 2 as Primary CTI Gateway Server. I have the error only with CTI_CUCM 3 as Primary CTI Gateway Server.
2. If I register the IP Phone to CUCM 3 and set CUPC with CTI_CUCM 3 as Primary CTI Gateway Server, then I can control the phone.
Like if the MAC address to control was not known or found by the Call Manager when requested by CTI Manager, only when on different servers.
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