I am working on a new Auto Attendant to be used with Cisco Unity Express (version 3.1) with CUCM version 8.03
I created the CTI route point and then made it controlled by the JTAPI application user.
I created 'Call In number' on the Cisco Unity Express.
I updated the Voicemail>AutoAttendant screen to point to my new script.
The Auto attendant is marked enabled.
I am at a loss to see why the CTI port has not registered yet with Call Mananger.
I wonder if I need to restart something. (Hopefully on the Cisco Unity express end)
Any ideas please?
Hi Amanda Lalli-Cafini,
Please check if the JTAPI application user in CUCM has the permissions for Standard CTI Enabled under groups\roles.
Also try restarting the CTI manager service from CUCM.
Many thanks for the help.
After verifying the configuration on the CIT route point, call in number, and JTAPI application were correct; I ended up fixing it by restarting the cisco unity express box.