08-22-2012 11:46 AM - edited 03-16-2019 12:49 PM
Question regarding CUBAC. When dialing main number from my cell phone, I can here phone ring but doesn't ring on attendant console pc and no alert on queues... Can you please assist.
Thanks,
08-22-2012 08:18 PM
Do you see the call hit the gw??
Have you configured the routing so they reach the CLI route point?
You mention it happens from mobile, does the same happen from landline??
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08-23-2012 01:03 AM
Is CTI route point registered?
it may be set to call forward to phone if CTI RP is not registered
08-23-2012 07:34 AM
@jav, yes, q931 shows inbound call to 2000 but from unknow call.
@jacob, all CTI and route points are registered.
08-23-2012 07:38 AM
So 2000 is the CTI RP for AC?
HTH
java
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08-23-2012 11:02 AM
is queue set with "forced delivery" checked? = call will be sent directly to phone and not wait in queue
08-24-2012 12:17 AM
@Jav, 2000 is my CTI Port number, the main telephone number. If I dial from internal - nothing shows on AC PC though it richable, If dialing from landline (external) - nothing shows on attendant console and Gateway shows from unknown number to 2000.
@Jacob, I will verify and send you the screen shots too...
thank you for your reply guys ... and apologies for late replies...
thanks,
08-29-2012 12:45 PM
Your main number should not be a CTI Port.
You should have configured a queue within the CUACBE Web Admin, this would have a CTI Route Point associated with it, you would then translate your main number into the Route Point and the calls would then be seen and handled by the application.
If you still have an issue with external calls only then make sure the CSS of the Gateway has access to dial the Partition of the CTI Ports and CTI Route Points used by CUACBE as well as the Partition of the operators phone.
08-30-2012 12:26 AM
Thank very much for your input. now is working fine after doing translation. my other issue is BLF. I am using extension mobilty and my phone status always show busy/red status. how do i solve this one.
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