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jamgale
‎08-18-2017
Cisco Employee
Expertise: CUACEE, CUACBE, CUACPE, CUACDE, CUEAC, CUBAC, CUDAC, CUPAC, Attendant Console, Arc
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Member since ‎06-28-2011
203
Posts
78
Helpful
22
Solutions

Re: call not accept when click answer in attendant console

Created by in Unified Communications Infrastructure
01-30-2014
01-30-2014
What version of CUEAC are you using?If you can see the call but cannot answer it then this is going ...

cueac question

Created by in IP Telephony and Phones
11-04-2013
11-04-2013
Wayne,The directory is stored in an SQL Database on the CUAC Server, nothing is stored or cached loc...

Question on CUEAC 8.0.0.5 call history option.

Created by in IP Telephony and Phones
08-19-2013
08-19-2013
Hi,A call history feature is currently being planned for a future release but it is not currently av...

Re: Attendant Console Server data Base Synchronisation Error wit

Created by in IP Telephony and Phones
07-31-2013
07-31-2013
Nithin,What Tony has said is correct, CUAC 8.6 is supported by UCM 8.6 and older (back to 7.1.5). As...

ARC Attendant Console, still dont have features of the old CUCM

Created by in Unified Communications Infrastructure
07-12-2013
07-12-2013
Alex,There are updates coming to the portfolio later this year.If you are under NDA and would like t...

CUAC Premium V 9 Transfer & Hold Issues

Created by in Unified Communications Infrastructure
07-09-2013
07-09-2013
No you do not need the TSP on the PC's, only on the Server.Take a look at the design guide (link bel...

CUAC Premium V 9 Transfer & Hold Issues

Created by in Unified Communications Infrastructure
07-08-2013
07-08-2013
Is this using CUAC 9.0 or 9.1?In CUAC 9.1 it now uses the CTI Ports own CSS and not the originating ...

CUEAC 9.x display CNAM on Service Queue

Created by in Unified Communications Infrastructure
07-03-2013
07-03-2013
It used to be a limitation on CTI but it is now possible.We therefore have it on the roadmap however...

Attendant Console Premium failover and Directory

Created by in Unified Communications Infrastructure
06-27-2013
06-27-2013
I would assume you have a database not connected error?Could be that the client cannot reach that se...

'Unable to retrieve' returned calls

Created by in Unified Communications Infrastructure
06-26-2013
06-26-2013
Could be a few things.Could be a CSS/Partition issue or perhaps the original caller has placed the c...

CUEAC 9.x display CNAM on Service Queue

Created by in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi Carlito,You can only see the name of the caller with the call if a contact exists in the director...

Does CUEAC v9.1 include speed dial improvements?

Created by in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi Jonathon,We spoke yesterday but will reply so others can see.There will be no way to import conta...

CUAC 9 Park Ports

Created by in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi Henry,Unfrotunately not, all Park Devices will show.If they use the Call Park shortcut key, right...

Unified Communications Attendant console: queue does not show in

Created by in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi,This is working correctly, as you can only associated a single queue (department), this is not di...

Re: CUEAC migration from 8.0.0.5 to 8.0.3.9

Created by in Collaboration, Voice and Video Blogs
06-21-2013
06-21-2013
The upgrade is simple over the top install, you will indeed need to ugrade the client as well.Is the...
Public Statistics
Date Registered ‎06-28-2011 11:13 AM
Date Last Visited ‎08-18-2017 04:27 AM
Total Messages Posted 203
Total Helpful Votes Received 78