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- About jamgale
08-18-2017
jamgale
Cisco Employee
Expertise:
CUACEE, CUACBE, CUACPE, CUACDE, CUEAC, CUBAC, CUDAC, CUPAC, Attendant Console, Arc
Recent Badges
Stats
Member since
06-28-2011
203
Posts
78
Helpful
22
Solutions
11-04-2013
12:01 PM
Wayne, The directory is stored in an SQL Database on the CUAC Server, nothing is stored or cached locally on the CUAC Client PC and the database is queried every time a search is run. The slowness could caused by a few things, you could ensure you priorotize the traffic between the CUAC Client and Server, specificly port 1433 for SQL. Are you using the free version of SQL Express whici installed with CUAC? The recommendations are to use SQL Standard or Enterprise is you have over 10,000 contact entries for performance reasons. SQL Express can only use a single CPU so it could be a SQL performance issue. Have you tried running the client on the server for testing purposes to see how the response is? This would help you determine if it is network related or performance of SQL itself. Jamie
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Created by
jamgale
in IP Telephony and Phones
in IP Telephony and Phones
08-19-2013
02:09 PM
08-19-2013
02:09 PM
Hi, A call history feature is currently being planned for a future release but it is not currently available. What you can do in the current release is use Forced Delivery, this was the calls ring the phone directly instead of waiting for the operator to answer. In this scenario if they miss a call it will show on their phone. The version you are running however does not have Forced Delivery so you would need to upgrade to at least 8.0.3 to get this feature.
... View more
Created by
jamgale
in IP Telephony and Phones
in IP Telephony and Phones
07-31-2013
11:16 AM
07-31-2013
11:16 AM
Nithin, What Tony has said is correct, CUAC 8.6 is supported by UCM 8.6 and older (back to 7.1.5). As your UCM is 9.1 you will need at least CUAC 9.0.0.20 but the latest version on the download site is 9.1 which is compatible on Windows Server 2008 32 or 64-bit. There was a change in AXL in UCM 9.1 which is not reelected in CUAC 8.x and as the communication with UCM for device sync and directory sync is via AXL this is likely what the error is (why it worked on the first sync is beyond me). If you have purchased the software with UCSS you can go to www.cisco.com/upgrade to place an order for the V9 license, if you have not yet purchased then I would suggest a clean install and then you can utilize the 60-day evaluation license from the download website (www.cisco.com/go/ac). The issue will not be because it is in evaluaton mode as this allows full functionality of the product. Jamie
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Created by
jamgale
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
06-21-2013
04:49 AM
06-21-2013
04:49 AM
The upgrade is simple over the top install, you will indeed need to ugrade the client as well. Is there any reason why you would not go to the latest V9.1 release? This is supported against CUCM 7.1.5 onwards. With V9 you would need a new license, you can get this free of charge if you have a UCSS contract by placing an order via www.cisco.com/upgrade
... View more
Created by
jamgale
in Other Collaboration Subjects
in Other Collaboration Subjects
06-10-2013
02:43 AM
06-10-2013
02:43 AM
The Attendant Console Server itself uses 4 CALS and you would then need 1 CAL for each Operator user
... View more
Created by
jamgale
in IP Telephony and Phones
in IP Telephony and Phones
05-07-2013
08:41 AM
05-07-2013
08:41 AM
Celine, The Attendant Console currently only shows the name of the caller if the name and number are a user in the directory, hence why you can see it for Internal callers and not External calls. This is an enhancement which will be part of the CUAC rodmap. Jamie
... View more
04-09-2013
02:29 PM
Roy, Is the call coming in on a different gateway? If so make sure the CSS used by that gateway can call the partition of the CTI Ports and operators phone.
... View more
02-27-2013
06:25 AM
With the new Media Driver in CUCM 8 onwards you can use G729 as the codec on CTI Ports.
... View more
02-22-2013
04:39 AM
Only thing I can recommend is a TAC place, as mentioned this is the status sent to CUAC via CTI messaging.
... View more
02-11-2013
08:29 AM
The way the number is should not cause this issue, if there was an issue with the number format you would not get any phone status in the console. The status of the phone is passed to CUAC via CTI, then only thing I can suggest is to restart the CTI Manager and once this is back up restart the CUAC server (the actual machine) to see if this helps.
... View more
01-22-2013
07:49 AM
Srini, Thanks for the link, I see what you mean now. I will find out who looks after that data sheet to get the wording changed.
... View more
01-21-2013
08:14 AM
Srini, There is no different OVA template for the different editions of CUAC, each require the same amount of memory and disk space. The Attendant Console which is restricted to 500 directory entries and 12 operators is Business Edition, each edition has different scalability and they each have there own data sheet which outlines what it is, these can be found at the following link: http://www.cisco.com/en/US/products/ps7282/products_data_sheets_list.html The numbers in that deck were correct at the time of release, V8 of CUAC supported the numbers listed, these were increased in V9 and this is reelected in the data sheets linked above. Premium Edition supports 50 concurrent users and up to 100,000 directory entries Enterprise Edition supports 40 concurrent users and the full CUCM directory Business Edition supports 12 concurrent users and 500 directory entries There is other scalability differences like the amount of queues you can configure as well as some other feature differences, again the data sheet should help here. Please let me know if you have any further questions.
... View more
Created by
jamgale
in IP Telephony and Phones
in IP Telephony and Phones
01-14-2013
12:27 PM
01-14-2013
12:27 PM
Hi, The operator can make themselves unavailable by pressing F10 on the keyboard, this will stop the calls coming to them and allow them access to the directory. Take a look at the following link, this has some training videos on how to use the console and may prove helpful: https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs ?
... View more
01-04-2013
08:24 AM
Yes it is supported over the WAN. Some considerations: CUAC Client should have no more than a RTT of 150ms to the CUAC servers CUAC servers should have no more than a RTT of 80ms to the CUCM It is also important that the time on the Publisher and Subscriber CUAC servers are the same, they need to match in order for failover to work correctly.
... View more
01-03-2013
12:28 PM
Hi, You can use whatever range of numbers you like on the Pub or Sub. The Pub and Sub needs to use it's own unique device range, I would use the number range you mention to keep things clean but sometimes it is not possible to do that depending on your dial plan. You can take a look at my deployment video of V9 Premium, this take you through the configuration, you can find that video and other videos at the following link. https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs ? Jamie
... View more
Created by
jamgale
in Unified Communications Infrastructure
01-30-2014
01-30-2014
What version of CUEAC are you using?If you can see the call but cannot
answer it then this is going ...
11-04-2013
Wayne,The directory is stored in an SQL Database on the CUAC Server,
nothing is stored or cached loc...
Created by
jamgale
in IP Telephony and Phones
08-19-2013
08-19-2013
Hi,A call history feature is currently being planned for a future
release but it is not currently av...
Created by
jamgale
in IP Telephony and Phones
07-31-2013
07-31-2013
Nithin,What Tony has said is correct, CUAC 8.6 is supported by UCM 8.6
and older (back to 7.1.5). As...
Created by
jamgale
in Unified Communications Infrastructure
07-12-2013
07-12-2013
Alex,There are updates coming to the portfolio later this year.If you
are under NDA and would like t...
Created by
jamgale
in Unified Communications Infrastructure
07-09-2013
07-09-2013
No you do not need the TSP on the PC's, only on the Server.Take a look
at the design guide (link bel...
Created by
jamgale
in Unified Communications Infrastructure
07-08-2013
07-08-2013
Is this using CUAC 9.0 or 9.1?In CUAC 9.1 it now uses the CTI Ports own
CSS and not the originating ...
Created by
jamgale
in Unified Communications Infrastructure
07-03-2013
07-03-2013
It used to be a limitation on CTI but it is now possible.We therefore
have it on the roadmap however...
Created by
jamgale
in Unified Communications Infrastructure
06-27-2013
06-27-2013
I would assume you have a database not connected error?Could be that the
client cannot reach that se...
Created by
jamgale
in Unified Communications Infrastructure
06-26-2013
06-26-2013
Could be a few things.Could be a CSS/Partition issue or perhaps the
original caller has placed the c...
Created by
jamgale
in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi Carlito,You can only see the name of the caller with the call if a
contact exists in the director...
Created by
jamgale
in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi Jonathon,We spoke yesterday but will reply so others can see.There
will be no way to import conta...
06-26-2013
Hi Henry,Unfrotunately not, all Park Devices will show.If they use the
Call Park shortcut key, right...
Created by
jamgale
in Unified Communications Infrastructure
06-26-2013
06-26-2013
Hi,This is working correctly, as you can only associated a single queue
(department), this is not di...
Created by
jamgale
in Collaboration, Voice and Video Blogs
06-21-2013
06-21-2013
The upgrade is simple over the top install, you will indeed need to
ugrade the client as well.Is the...
Public Statistics
| Date Registered | 06-28-2011 11:13 AM |
| Date Last Visited | 08-18-2017 04:27 AM |
| Total Messages Posted | 203 |
| Total Helpful Votes Received | 78 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 1 | |
| 1 | |
| 5 | |
| 4 | |
| 5 |
