CUCM 7.1.5.32900-2 // dependency records issue

[fei he]

Hi

I have CUCM  7.1.5.32900-2.

Dependency records return 0 value regardless.

Dependency records is enabled in enterprise parameter.

Any idea?

[radoslav-drabik]

You need to activate the dependency record service. Go to Serviceavailability and look for Service activation.

Rate if it helps.


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[fei he]

Hi Rado

I dont see "dependency record service" in serviceability page at all through all Pub to Subs, are you referring something else?

[Harmit Singh · Accepted solution]

Hi Fei,

There is no service for dependency records. You can either enable or disable it via enterprise parameters (as you are already aware). However, there are several defects with respect to dependency records. Here is one of them which is an important one to keep in mind:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtc66558

Try restarting the tomcat service on the servers in the cluster and see if it helps.

Else, here are many more defects which your version is impacted by:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtq06000

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCts02791

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto07633

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtk75537

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr00340

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtq43497

HTH. Please rate if helpful.

Regards,

Harmit.

[fei he]

Hi Harmit

Thx for your reply, i will see whether restart tomcat helps or not later.

[Harmit Singh]

Sounds like a plan Fei! :-)

Regards,

Harmit.