Hi Team,
I'm facing an issue with 7821 phones.
Client had an issue with their NTP on CUCM, which has been fixed and all phones showing correct time except for 3 phones.
Tried doing factory reset but didn't resolve the issue. They are connected to the same switch as others but not sure why the time still shows incorrect (5 minutes ahead).
Phone logs show the following:
"8031 WRN Oct 31 00:53:33.363179 JAVA-Thread-6|cip.cfg.TimeDateProperty:setTime() - nativeTimeProperty.commit() failed, timeshift = -335358
8032 NOT Oct 31 00:53:33.395927 JAVA-SIPCC-UI_API: ui_is_server_side_adr: server side application dial rules set = 0
8033 ERR Oct 31 00:53:33.401848 JAVA-SIPCC-SIP_CC_PROV: ccappFeatureUpdated: REG_STATE event:line=1,state=1
8034 NOT Oct 31 00:53:44.276562 CDP-gdpReadThrd(): CDP select wakeup - n = 639
8035 NOT Oct 31 00:54:17.382590 JAVA-ccsip_messaging: sipSPIAddContactHeader: CFGID_DEVICE_NAME = SEPDCCEC1D4C320
8036 NOT Oct 31 00:54:17.382803 JAVA-ccsip_messaging: sipSPIAddContactHeader: ccb->call_mode = 0, display_name = 5732
8037 NOT Oct 31 00:54:44.281567 CDP-gdpReadThrd(): CDP select wakeup - n = 639
8038 NOT Oct 31 00:55:28.647751 JAVA-ccsip_messaging: sipSPIAddContactHeader: CFGID_DEVICE_NAME = SEPDCCEC1D4C320
8039 NOT Oct 31 00:55:28.647964 JAVA-ccsip_messaging: sipSPIAddContactHeader: ccb->call_mode = 0, display_name = 5732
8040 ERR Oct 31 00:55:28.656876 JAVA-connect() error, rv=-1, sock=50, name=/tmp/ntpCmdSock: Connection refused
8041 ERR Oct 31 00:55:28.657059 JAVA-libntp: Cmd Socket connect to NTP failed, errno = 111
8042 ERR Oct 31 00:55:28.657212 JAVA-libntp: OpenNtpSocket() error[111]:Connection refused
8043 ERR Oct 31 00:55:28.659959 JAVA-[API]LED ID error"
Since these phones are connected to the same switch not sure why they are getting "Connection refused"
Note: All other 7821 phones registered to same CUCM are working fine
Does anyone have any idea how to fix this , I have already tried factory reset from "Admin settings -- Reset all"
Any help would be much appreciated.
Thanks
sharri
