Question Hi Team, I just need to confirm if we change NTP servers on UCCX, will it affect the license on UCCX 12.0 ? Do we need to re-host after updating NTP? Already done on CUCM and CUC , and it didn't affect but not sure for CCX.   Thank you     Answer   ... View more

Hi Team, I'm facing an issue with 7821 phones. Client had an issue with their NTP on CUCM, which has been fixed and all phones showing correct time except for 3 phones. Tried doing factory reset but didn't resolve the issue. They are connected to the same switch as others but not sure why the time still shows incorrect (5 minutes ahead). Phone logs show the following: "8031 WRN Oct 31 00:53:33.363179 JAVA-Thread-6|cip.cfg.TimeDateProperty:setTime() - nativeTimeProperty.commit() failed, timeshift = -335358 8032 NOT Oct 31 00:53:33.395927 JAVA-SIPCC-UI_API: ui_is_server_side_adr: server side application dial rules set = 0 8033 ERR Oct 31 00:53:33.401848 JAVA-SIPCC-SIP_CC_PROV: ccappFeatureUpdated: REG_STATE event:line=1,state=1 8034 NOT Oct 31 00:53:44.276562 CDP-gdpReadThrd(): CDP select wakeup - n = 639 8035 NOT Oct 31 00:54:17.382590 JAVA-ccsip_messaging: sipSPIAddContactHeader: CFGID_DEVICE_NAME = SEPDCCEC1D4 C320 8036 NOT Oct 31 00:54:17.382803 JAVA-ccsip_messaging: sipSPIAddContactHeader: ccb->call_mode = 0, display_name = 5732 8037 NOT Oct 31 00:54:44.281567 CDP-gdpReadThrd(): CDP select wakeup - n = 639 8038 NOT Oct 31 00:55:28.647751 JAVA-ccsip_messaging: sipSPIAddContactHeader: CFGID_DEVICE_NAME = SEPDCCEC1D4C320 8039 NOT Oct 31 00:55:28.647964 JAVA-ccsip_messaging: sipSPIAddContactHeader: ccb->call_mode = 0, display_name = 5732 8040 ERR Oct 31 00:55:28.656876 JAVA-connect() error, rv=-1, sock=50, name=/tmp/ntpCmdSock: Connection refused 8041 ERR Oct 31 00:55:28.657059 JAVA-libntp: Cmd Socket connect to NTP failed, errno = 111 8042 ERR Oct 31 00:55:28.657212 JAVA-libntp: OpenNtpSocket() error[111]:Connection refused 8043 ERR Oct 31 00:55:28.659959 JAVA-[API]LED ID error" Since these phones are connected to the same switch not sure why they are getting "Connection refused" Note: All other 7821 phones registered to same CUCM are working fine  Does anyone have any idea how to fix this , I have already tried factory reset from "Admin settings -- Reset all" Any help would be much appreciated. Thanks sharri ... View more

Hi everyone, I have an issue regarding CFA to Voicemail. When a user CFA his DN 5689 to VM Also their main DID ( translated to 5593)  is also CFA to VM. (This condition is met only when both DN's are CFA to VM) When they call in to their main DID and enter ext 5689, it goes into loop "please wait while I transfer your call" but the call never gets transferred. When I take the forwarding off , it works fine. I found few posts that talk about option " Use Last (Rather than First) Redirecting Number for Routing Incoming Calls", just wondering if that would work. Also instead of changing the option for everyone, is it possible to make a "Forwarded Routing Rules" for that DN ? Port status output is as follows: 10:07:53, New Call, CalledId=5593, RedirectingId=5593, AltRedirectingId=, Origin=16, Reason=8, CallGuid=562356518EB3420EB3E3A4C422FA6E0A, CallerName=, LastRedirectingId=5593, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-1-002,[Origin=Unknown],[Reason=Forward Unconditional] 10:07:53, AttemptForward 10:07:53, State - AttemptForward.cde!Dummy 10:07:53, Event is [NULL] 10:07:53, PHTransfer 10:07:53, State - PHTransfer.cde!LoadInfo 10:07:53, Event is [TrueEvent] 10:07:53, PHGreeting 10:07:53, State - PHGreeting.cde!PlayGreeting 10:07:53, Call answered if needed 10:07:53, Playing greeting for Subscriber: Daycare Main Line 10:07:59, DTMF received [5] 10:08:03, DTMF added [689] 10:08:03, Event is [NULL] 10:08:03, PHTransfer 10:08:03, State - PHTransfer.cde!LoadInfo 10:08:03, Answer Phone if needed 10:08:03, Event is [FalseEvent] 10:08:03, State - PHTransfer.cde!CheckPlayTransferIntro 10:08:03, Event is [TrueEvent] 10:08:03, State - PHTransfer.cde!PlayTransferIntro 10:08:04, Event is [NULL] 10:08:04, State - PHTransfer.cde!XferCall 10:08:05, Event is [HangupEvent] 10:08:05, State - PHTransfer.cde!DoHangUp 10:08:05, Event is [HangupEvent] 10:08:05, Idle 10:08:08, New Call, CalledId=5689, RedirectingId=5689, AltRedirectingId=, Origin=16, Reason=8, CallGuid=22E8806BC2E64428AF365A5B96A1FCB9, CallerName=, LastRedirectingId=5689, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-1-002,[Origin=Unknown],[Reason=Forward Unconditional] 10:08:08, AttemptForward 10:08:08, State - AttemptForward.cde!Dummy 10:08:08, Event is [NULL] 10:08:08, PHTransfer 10:08:09, State - PHTransfer.cde!LoadInfo 10:08:09, Answer Phone if needed 10:08:09, Event is [FalseEvent] 10:08:09, State - PHTransfer.cde!CheckPlayTransferIntro 10:08:09, Event is [TrueEvent] 10:08:09, State - PHTransfer.cde!PlayTransferIntro 10:08:10, Event is [NULL] 10:08:10, State - PHTransfer.cde!XferCall 10:08:11, Event is [HangupEvent] 10:08:11, State - PHTransfer.cde!DoHangUp 10:08:11, Event is [HangupEvent] 10:08:11, Idle 10:08:17, New Call, CalledId=5689, RedirectingId=5689, AltRedirectingId=, Origin=16, Reason=8, CallGuid=B5EE1FEC6FF341F7BD0F78580998EE85, CallerName=, LastRedirectingId=5689, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-1-002,[Origin=Unknown],[Reason=Forward Unconditional] 10:08:17, AttemptForward 10:08:17, State - AttemptForward.cde!Dummy 10:08:17, Event is [NULL] 10:08:17, PHTransfer 10:08:17, State - PHTransfer.cde!LoadInfo 10:08:17, Answer Phone if needed 10:08:17, Event is [FalseEvent] 10:08:17, State - PHTransfer.cde!CheckPlayTransferIntro 10:08:17, Event is [TrueEvent] 10:08:17, State - PHTransfer.cde!PlayTransferIntro 10:08:19, Event is [NULL] 10:08:19, State - PHTransfer.cde!XferCall 10:08:20, Event is [HangupEvent] 10:08:20, State - PHTransfer.cde!DoHangUp 10:08:20, Event is [HangupEvent] 10:08:20, Idle 10:08:23, New Call, CalledId=5689, RedirectingId=5689, AltRedirectingId=, Origin=16, Reason=8, CallGuid=066E86B82E7245C787B3F8AC82B6741B, CallerName=, LastRedirectingId=5689, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-1-002,[Origin=Unknown],[Reason=Forward Unconditional] 10:08:23, AttemptForward 10:08:23, State - AttemptForward.cde!Dummy 10:08:23, Event is [NULL] 10:08:23, PHTransfer 10:08:23, State - PHTransfer.cde!LoadInfo 10:08:23, Answer Phone if needed 10:08:23, Event is [FalseEvent] 10:08:23, State - PHTransfer.cde!CheckPlayTransferIntro 10:08:23, Event is [TrueEvent] 10:08:23, State - PHTransfer.cde!PlayTransferIntro 10:08:25, Event is [NULL] 10:08:25, State - PHTransfer.cde!XferCall 10:08:26, Event is [HangupEvent] 10:08:26, State - PHTransfer.cde!DoHangUp 10:08:26, Event is [HangupEvent] 10:08:26, Idle 10:08:29, New Call, CalledId=5689, RedirectingId=5689, AltRedirectingId=, Origin=16, Reason=8, CallGuid=CC88937F167A45BF8CC5093E7DA99574, CallerName=, LastRedirectingId=5689, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-1-002,[Origin=Unknown],[Reason=Forward Unconditional] 10:08:29, AttemptForward 10:08:29, State - AttemptForward.cde!Dummy 10:08:29, Event is [NULL] 10:08:29, PHTransfer 10:08:29, State - PHTransfer.cde!LoadInfo 10:08:29, Answer Phone if needed 10:08:29, Event is [FalseEvent] 10:08:29, State - PHTransfer.cde!CheckPlayTransferIntro 10:08:29, Event is [TrueEvent] 10:08:29, State - PHTransfer.cde!PlayTransferIntro 10:08:31, Event is [NULL] 10:08:31, State - PHTransfer.cde!XferCall 10:08:32, Event is [HangupEvent] 10:08:32, State - PHTransfer.cde!DoHangUp 10:08:32, Event is [HangupEvent] 10:08:32, Idle Any help will be much appreciated. Sharri ... View more

Hi Everyone, I wanted to know if there is a way to change the Default system prompts for UCCX. Currently we have 16 ports and if all of them are busy we get : "I am sorry we are currently experiencing system problems and we are unable to process your call, please try again later" I was wondering if there is a way to change that default message to play something else. Thank you  Sharri ... View more