CUCM 9.1.2.10000-28 BE6000 and SPA-303G1 Phones

[sporrasa1]

Hi Guys,

I just started at a new job and they own a BE6000 with CUCM and they bought spa-303g1 phones. I was told that this phones are not compatible.

My question is, are they compatible?

How do you configure them? 

I usually activate the autoregistration and any new phone will register and then I would start the configurations.

This phones will not register and the screen only shows "Downloading XMLDefault.cnf.xml"

Thanks for your help.

[Jaime Valencia · Accepted solution]

No, they're not compatible, those are SMB phones, you can find this by simply reviewing the list of devices when you try to add a new phone, they won't be there.

Those are considered SIP 3rd party devices if you want to use them with CUCM, the admin guide has an appendix for that.

[sporrasa1]

Thanks for your help, I was able to configure them.

The only problem now is that I use Forced Authorization Codes and this phone does not seem to work with it.

Do yo know if there is a solution?

Thanks.

[Brandon Pierce]

Are you sure that this phone has access to the particular route you are trying to egress?
 

[sporrasa1]

Yes it does, when I dial it should pop a message and ask for the authorization code but it does not.

[Gregory Brunn]

I am not sure that FAC is supported with third party SIP phones. 

https://supportforums.cisco.com/discussion/12268166/fac-support-non-cisco-sip-phones

Jaime or Brandon,

Do you know what the cisco document would be that states this offically?

[Jaime Valencia]

They don't work, but I don't think there's a doc that says so.

[Gregory Brunn]

You can find a list of compatible phones for CUCM 9.X here

http://tools.cisco.com/ITDIT/vtgsca/VTGServlet

These phones are meant for UC500 small business.

I would RMA them and pick out a suitable replacement from list of phones supported from the link above.

I would also suggest engaging a Cisco Account Rep or Cisco Partner to assist with ordering the replacements to ensure you are getting the proper licensing along with the phone.