IP Telephony and Phones

Hello,I had an odd issue today. I know the topic is strange but didn't know how else to title it. Maybe if I explain the issue and the workaround it'll make more sense.We had a report of agents switching in CTIOS going from Reserved to Not Ready stat...

Hi All, We are trying to integrate Avaya Definity G3 Version 12 integration with CUCM 9.1.2 via Voice Gateway. Call FLow::Avaya PBX ---E1 ISDN PRI-----> Voice Gateway -----MGCP----> CUCM. Completed::1) the Layer 1 is up.2) Layer 2 is up. Issue::1) Wh...

I have a UCMBE MCS-7828-H3 that has a Degraded logical Drive, and syslog and Show Hardware point to a Partitioned Drive.  I replace the Drive and have the same results.  I replaced the drive by powering off the server, removing the drive, powering it...

Hi,  We have CUCM 9.1.2. We use LDAP (Active Directory) to get user information. We have 100 users who has a company mobile phone which has been added on AD under user profile properties -> Telephone -> MobileHow do I configure CUCM in a way that whe...

Hi Support CommunityThis is my first post on here. I have an issue with some internal numbers in the call history displaying unknown. I have done quite a lot of troublshooting and testing on this issue and have located what is causing the problem but...

Hello,Sorry if I have this in the wrong area and sorry if it's already been asked. We are new to this phone system and I see there are several different voice mail messages. I am trying to learn how to have a standard message for during the day and t...

Hi,We have a client using a normal analog phones (same standard phones we use at home). It currently patched in a VG224 patch panel registered to CUCM 7.1 SCCP. My client wants to extend the No Answer Ring Duration (seconds) to 30 but doesn't take ef...

I'm trying to setup the phone with SCCP not SIP.The SIP config does work but I need it for SCCP.  Converting the phone over I only get the 'Station_Name' Where can I get %BWMACADDRESS% file for SCCP on the SPA525G2?(Phone connects to broadworks)Thank...

Dear Team , One of the client have forgot the username and password of the UCCX application.I tried to find in CUCM enduser but failed as there is no proper description for the UCCX. Can you please guide me ,how to find the uccx application user and ...

What are my options for a voice as it pertains to software? I need to work with CUCM, Unity, and CCX.

 Cisco 7962SCCP42.9-3-1SR2-1SSystem version: 9.1.2.10000-28Maximum Number of Calls 6Busy Trigger 6 Hi all,  The reception phone is unable to dial to transfer the first call  when more than 1 call is queuing (for 2 calls). if they need to transfer the...

Hi All ,I wanted to put a non cisco  pbx   other than 10.0.10.1 and 2 (these are cisco cucm) , so i created another dial peer (tag 405 ,prefernce is 1 )then run a debug  debug voip ccapi inout to find the outbound dial peer (now router is the origina...