CUCM 9 Call Pickup not working

[aslam.bajwa]

Hello ,

i have CUCM 9 , and call PICKUP is not working . on DN callPICK group is selected .

any idea .

[Zekeria Sammantar]

Could you be more specific

[Chris Deren]

Is the same pickup group assigned to the ringing phone?

Sent from Cisco Technical Support iPhone App

[aslam.bajwa]

Hello  Chris ,

yes  its same , infact i have only one pickup group . it is also indicating me for pick the call but when i hitt the pickup group soft ket its not working .

should i have callPickup soft key or callPickupGroug soft key on IP Phone??