CUCM 9.x with AA

[Fog Roni]

How can I do basic AA function in CUCM 9.x itself.Like bacd in CME(press 1 enther xxx,press 2 enter yyy,press 3 dial by extensions).What if the extesions is not in cucm directly,but with PBX.it can  works?

[Carlo Poggiarelli]

Hi.
CUCM does not have an embedded IVR feature but it can be done using Unity Connection, UCCX or Auto Attendant on a Voice gateway.
The destination could be also an extension on a remote PBX.

HTH

Regards

Carlo

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[Fog Roni]

thx!

How about I use CME with BACD,and put the extensions in cucm and remote pbx,is this possible?

If not possible,just mean CUC or UCCX is necessary,right?

[Carlo Poggiarelli]

Hi.
With CME is possible defining Hunt groups with destination numbers and than create dialpeers poiting to CUCM or other pbx.

HTH

Regards

Carlo


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[Fog Roni]

R1(config)#ephone-hunt 2 sequential

R1(config-ephone-hunt)#pi

R1(config-ephone-hunt)#pilot 3000

R1(config-ephone-hunt)#li

R1(config-ephone-hunt)#list 2001

Number 2001 is not a normal ephone-dn or a *.

R1(config-ephone-hunt)#list 2005

R1(config-ephone-hunt)#

There is an error when input the extension(2001) was registered with cucm,is there a command can make it?and there is no problem when  extension(2005) was registered with cme.

[Carlo Poggiarelli]

Hi.
What I meant was in application configuration, define as aa-hunt option a number defined or in cucm ( which could be an hunt group or ip phone extension) or as number on an external pbx.

Eg.
application
param aa-hunt 1 5700
param aa-hunt 2 5800


5700 and 5800 could one of the above mentioned destination.

members of an hunt group on CME can be local defined extensions

HTH

Regards

Carlo

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[Fog Roni]

It seems also didn't works.when I call 5000,and press 1 or 2,wait 1min,it redirect call to voicemail number (2006) that configured in application .not redirect to cucm number 8000 or 2001.

application

service aa flash:app-b-acd-aa-3.0.0.2.tcl

  param number-of-hunt-grps 3

  paramspace english index 1

  param dial-by-extension-option 3

  param handoff-string aa

  paramspace english language en

  param aa-pilot 5000

  paramspace english location flash:

  param second-greeting-time 30

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 10

  param voice-mail 2006

  param max-time-call-retry 60

  param service-name queue

!

service queue flash:app-b-acd-3.0.0.2.tcl

  param queue-len 2

  param aa-hunt10 2002

  param aa-hunt1 8000

  param number-of-hunt-grps 3

  param aa-hunt2 2001

!

dial-peer voice 2000 voip

destination-pattern 2...$

session target ipv4:142.100.64.11

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 8000 voip

destination-pattern 8000

session target ipv4:142.100.64.11

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 5000 voip
service aa
destination-pattern 5000
session target ipv4:142.100.64.254
incoming called-number 5000
dtmf-relay h245-alphanumeric rtp-nte
codec g711ulaw
no vad

[Jaime Valencia]

The CME BACD is only supported and meant to work with CME, if you want an AA for CUCM, you need to use CUC, UCCX or build your own TCL AA script for the GW.

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[Carlo Poggiarelli]

Hi.

Can you please send the output of a debug voip application script during a call to the application?.

Thanks

Carlo

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"The more you help the more you learn"

[Fog Roni]

this is the all debug info from the debug voip application scrip command.

[Carlo Poggiarelli]

Hi.

What is destination 2001? (Hunt Pilot on CUCM, IP Phone extension)

Can you hear MoH during waiting?

I reproduced your config in a Lab, and it works with a CUCM Hunt Pilot --> Hunt List -->> Line Gorup (Top/Down Algorithm)

Let me know.

Thanks

Regards

Carlo

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"The more you help the more you learn"

[Fog Roni]

2001 is extenstion number on cucm and I can hear moh during waitting,then "all agents are currently busy......")

And also press 1 to pilot number 8000 on cucm was the same situation.Directly call 2001 or 8000 was successful.can you give your cme config to me.and let me try it.

[Carlo Poggiarelli]

Hi.

This is my config.

application

service aa flash:app-b-acd-aa-3.0.0.2.tcl

  paramspace english index 0

  param number-of-hunt-grps 5

  param dial-by-extension-option 1

  param handoff-string aa

  param max-time-vm-retry 2

  param aa-pilot 9391

  param max-extension-length 5

  paramspace english location flash:

  param second-greeting-time 60

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 5

  param voice-mail 9999

  paramspace english prefix en

  param max-time-call-retry 600

  param service-name queue2

!

service queue2 flash:app-b-acd-3.0.0.2.tcl

  param aa-hunt5 9396

  param aa-hunt9 9397

  param aa-hunt2 9393

  param queue-manager-debugs 1

  param number-of-hunt-grps 5

  param aa-hunt3 9394

  paramspace english prefix en

  param queue-len 30

  param aa-hunt4 9395

  param queue-cme-debugs 1

dial-peer voice 6931 voip

description IVR Pilot

service aa

destination-pattern 9391

session target ipv4:10.10.10.1

incoming called-number 9391

voice-class codec 1

dtmf-relay h245-alphanumeric

no vad

dial-peer voice 93 voip

description To Groups

destination-pattern 939.

session target ipv4:10.10.10.10

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

HTH

Regards

Carlo

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"The more you help the more you learn"

[Fog Roni]

which protocol you're using? i change my vg protocol to h323,and pots interface for pstn incoming call aa pilot number 5000.then all the needs can be achieved.

[Carlo Poggiarelli · Accepted solution]

Hi.

I uesed both SIP and H323,  certainly not MGCP

HTH

Regards

Carlo

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"The more you help the more you learn"