CUCM-BE 7.1.3 - Can't access Cisco Unity Connection

[riko.arizona]

Hi,

I have CUCM-BE 7.1.3. I can't access Cisco Unity Connection and I receive the following error :

HTTP status 500

type: Exception report

message:

description: The server encountered an internal error () that prevented it from fulfilling this request.

exception:

javax.servlet.ServletException: com.cisco.unity.datatools.DataException: unable to get authentication transfer object

org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:516)

org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:423)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)

Server was restarted, but I can't access Cisco Unity Connection.

Thanks

[Jaime Valencia]

Was this working before or is this a new install?

A lot of people search the CSC for help on similar problems so please refer to the products by the correct name to avoid confusions, this is Unity Connection, not Unity.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[riko.arizona]

This working before.

Sorry for wrong thread name. The thread was edited.

Thanks

[Jaime Valencia]

Any changes prior to the problem?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[riko.arizona]

I just sync user for voicemail. When I try to access Cisco Unity Connection again, HTTP status 500 error message displayed.

Thanks,

Riko

[David Hailey]

When you say sync users for VM, I assume you mean LDAP. So, can you access CU Admin using the application administrator user you created during installation (ex: ccmadministrator, cuadministrator...people use various names for the app ID).

Hailey

Please rate helpful posts!

[riko.arizona]

No... I am synch users for user who change DN or create a new user for VoiceMail. I created in CM>User Management>End User.

I have access CU Connection  Administration using application administrator user that I created (ccmadministrator).

Thanks