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CUCM - Busy Trigger doesn't work

Hi guys,

I have a problem with the Busy Trigger option on the CM (8.6.2).

The phones have 2 Lines.

on the first line there's:

Maximum Number of Calls: 2

Busy Trigger: 1

ont he second line which is a shared line:

Maximum Number of Calls: 5

Busy Trigger: 2

If the first line answers a call (so it's busy) and a second call comes in for the first line, the second call gets a ringing tone as if the line is available.

If I recreate the DN on the first line everything works as expected.

Has anyone had a similar problem before?

Thanks a lot.

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