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CUCM DRS Manual page is not loading fully

To take the banual backup in CUCM DRS page , when i am tring to access the "Manual Backup" page from DRS it not loading fully,

i have tried with different browser.

and restart the both services

1.Cisco DRF Master

2. Cisco DRF Local

after the restrart also issue is same.

looking forward for the solution,

Thanks.

6 Replies 6

Terry Cheema
VIP Alumni
VIP Alumni

Whats the exact CUCM version? What browser are you using? Did you try a different browser?

Terry

Sent from Cisco Technical Support iPhone App

CUCM Version 8.6(2a),

we are using Internet explorer and mozila firefox, 

ya we have tried witth different browser.

its was working before but now...:(

Can you try deleting and regenerating ipsec-trust.pem:

Log into OS Administration page
Security-> Certificate Management-> Find
Click on ipsec.pem file and then click on regenerate
After the successful generation of the ipsec.pem file, download the newly generated file.
Go back to the certificate management page
Delete the existing corrupted ipsec-trust entry or entries incase you have more than one.
Upload the downloaded ipsec.pem file with the caption ipsec-trust.
Restart MA/LA.

Terry

Sent from Cisco Technical Support iPad App

Hi Terry,

Thanks for your valuable reply.

The issue is happened because we have multiple "Backup device" which is not in use, In thatall SFTP server is not reachable and some is configured with wrong parameter,

so we have deleted the all backup device , then we added the new SFTP server, then we are able to load the "Manual Backup" page from DRS.

Regards

Ananth,

Hi Avanth,

i also faced same problem,but got solved.

if you have subscribers, restart the DRF Local service on subscribers also.

HI Asif,

The issue is happened because we have multiple  "Backup device" which is not in use, In thatall SFTP server is not  reachable and some is configured with wrong parameter,

so  we have deleted the all backup device , then we added the new SFTP  server, then we are able to load the "Manual Backup" page from DRS.

Regards

Ananth,

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