CUCM Dual Forking Capabilities

[linda-foster]

We are trying to accommodate an employee with hearing impairment so that they can use a TTY Display AND there is a compliance need for call recording.  Has anyone been able to overcome this obstacle?  We are running up against the inability for Call Manager to have more than one fork; yet, I see language in this forum that dual forking is possible.  I am looking for guidance to address this accessibility issue.

Thank you.

[Maren Mahoney]

My organization uses Hamilton CapTel for TTY with the forking happening on the phone, and then we use recording via forking on the CUBE for PSTN calls. That does not solve internal-to-internal TTY+recording scenarios, but is one possibility for you.

I am not aware that CUCM can dual-fork, and I'm interested to hear if that is a possibility. Hopefully another engineer can chime in on this.

Maren