Hi, All
The problem isn't constant. Arises periodically.
The call comes to the gateway, further without translation of called number it is transferred in CUCM, where it will be transformed to number CTI Route point and passes to IVR. IVR is implemented on Genesys Voice Platform. In IVR the client gets to menu system, makes some manipulations as a result of which gets on call transfer point on the agent of Contact Center. IVR puts a call in queue of Contact Center. Contact Center is implemented on Genesys Voice Platform too. In queue the call is put on holding and the caller starts to listen to MOH. Then the agent takes a call, but caller continues to hear MOH parallely with a voice of the agent. Thus the agent of MOH doesn't hear. In what the problem can disappear?
