CUCM IM & Presence 10.5

[jack samuel]

Hello,

I have created services and service profile on CUCM 10.5 and assigned to local user (NO LDAP SYNC) in user management>end user, but these users are not sync with CUP i see 0 users in CUP 10.5

Any hint for troubleshooting.

thanks
 

[Vivek Batra]

Please check if "Enable User for Unified CM IM and Presence (Configure IM and Presence in the associated" parameter is checked on end user page.

Thanks
 

[jack samuel]

yes vivek  it is checked.

[Vivek Batra]

Hi,

If all required configuration in call manager is correct, try to run "system troubleshooter" in CUPS if it shows you any integration error.

Thanks

Vivek

[jack samuel]

Dears thanks for the reply,

actually my colleague removed the tick from Enable User for Unified CM IM and Presence now

the user are  appearing in the CUP,

i want to know when we add a subscriber in the default sub cluster before adding the subscriber in the default subcluster the services should be stop on the subscriber ?????

thanks

[j.huizinga]

Not needed.

Only when you enable "Enable High Availability" on CUCM for IMP you might restart the IMP servers (at least that is what I do)

[j.huizinga]

IMP (CUP) version 10 are now subscribers to the CUCM publisher.

When you enable the user for "Unified CM IM and Presence" the user should be visible in IMP (System/Presence Topology)

Did you enable all services on IMP?