CUCM: Roles and Permissions for Reset/Restart Phone or Apply Config

[Ben Genn]

Can anyone tell me what permission needs to be added to a role to permit a user of that role to restart/reset (or apply config - same thing really) a phone device?

The popup once you press reset/retart or apply config shows just "user is not authorized to access this page".

Thanks,

Ben.

[Aman Soi]

Hi Ben,

you can go for Standard CCM Phone Management Role with Standard CCM Phone Administration User Group.

You can do this by creating a new user under User Management ---user group.

Please check if this helps.

regds,

aman

[Ben Genn]

I already have the rest of the role set up fine, I just need to know which "Reasource Access Information" resource needs to be ticked read/update in order to add this functionality to a pre-existing custom role we use.

Thanks,

Ben.

[Aman Soi]

Hi Ben ,

Can u share the snapshot from CUCM ?

regds,

aman

[Ben Genn]

Attached is the current role permissions.  Not sure which one adds the ability to reset/restart on an individual phone device, but with this current set it does not work.

Appologies for the long capture.

Ben.

[Aman Soi]

Hi Ben,

I could not find for individual phones.

Can u try using Bulk Reset/Restart phones to check the behaviour ?

regds,

aman

[Ben Genn]

I had that same thought process and tried it early in my investigation, unfortunately that setting makes no difference.

Ben.

[Suresh Subramanian · Accepted solution]

Hi Ben,

what is your CUCM version? are you using any Custom Role for these endusers who do reset/restart?

if so, please add read/update privileges for the "Voice Mail Pilot web pages" resource to the custom role and check.

Please check this bug ID: CSCug29903

[Ben Genn]

That is exactly the problem.  Thanks Sureshsub2   Greatly appreciate the assistance. 

[Aman Soi]

Hi Ben,

Never thought this could be the bug.

regds,

aman

[Suresh Subramanian]

We faced the same issue after upgrading our CUCM to 8.6.2su3 and got to know this is a defect. hence able to assist now.

[Aman Soi]

Hi Suresh,

Gr8 [+5]

Hi Ben,

Can u share the 3-4 snapshots of final what u have configured ?

regds,

aman

[Ben Genn]

The attached is the only change I made from the original attachment to correct the issue as per the bug report.

Thanks for all the help on this issue.

Thanks,

Ben.