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CUCM Sends 404 for incoming call via SIP trunk

jintoalakkalk1
Level 1
Level 1

Hello All,

 

I have an issue with a SIP trunk, The call manager is sending 404 not found message after it sent trying message, below is the setup. Kindly help me to understand why CUCM is not able to decode and send the call to the DN 5112. 5112 is the number our SIP provider is delivering.

 

SIP Server 10.0.0.4 ----------> 10.0.0.153 (IP address in the router where NAT enabled)------------->172.25.225.11 (CUCM).

 

INVITE From SIP Server to CUCM

 

14584742.001 |17:14:46.429 |AppInfo  |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 1160 from 10.0.0.4:[5060]:

[14372617,NET]

INVITE sip:5112@10.0.0.153:5060;user=phone SIP/2.0

Via: SIP/2.0/UDP 10.0.0.4:5060;branch=z9hG4bKs3uc2t20dgj04lkn51s1.1

From: <sip:914467491300@97.56.30.7:51088;user=phone>;tag=127.0.0.1+1+a5380157+652ceee3

To: <sip:5112@97.208.31.204:5060;user=phone>

CSeq: 818076443 INVITE

Expires: 180

Min-SE: 3600

Session-Expires: 3600

Supported: replaces, timer

Content-Length: 313

Request-Disposition: fork, sequential

Allow: INVITE, BYE, REGISTER, ACK, OPTIONS, CANCEL, SUBSCRIBE, NOTIFY, PRACK, INFO, REFER, UPDATE

Call-ID: 9AB0E358-1FFEC2pzsxRAnf9OsjW3of1wRXuUYiBxisHiIwiB6zBTeY79UsAJ92FonzIYhJx1BEJKAr

P-Asserted-Identity: <sip:914467491300@97.56.30.7;user=phone>

Privacy: none

Max-Forwards: 66

Contact: <sip:914467491300@10.0.0.4:5060;transport=udp>

Content-Type: application/sdp

User-Agent: Alcatel-Lucent 5020 MGC-8 8.1.0.11.SP1.1

v=0

o=root 2085757204 2085757204 IN IP4 10.0.0.4

s=session

c=IN IP4 10.0.0.4

t=0 0

m=audio 34732 RTP/AVP 0 8 18 101

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=silenceSupp:off - - - -

a=ptime:20

a=sendrecv

 

TRYING CUCM to SIP server

 

14584746.001 |17:14:46.431 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.0.0.4:[5060]:

[14372618,NET]

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.0.0.4:5060;branch=z9hG4bKs3uc2t20dgj04lkn51s1.1

From: <sip:914467491300@97.56.30.7:51088;user=phone>;tag=127.0.0.1+1+a5380157+652ceee3

To: <sip:5112@97.208.31.204:5060;user=phone>

Date: Mon, 08 Jun 2015 11:44:46 GMT

Call-ID: 9AB0E358-1FFEC2pzsxRAnf9OsjW3of1wRXuUYiBxisHiIwiB6zBTeY79UsAJ92FonzIYhJx1BEJKAr

CSeq: 818076443 INVITE

Allow-Events: presence

Content-Length: 0

 

NOT FOUND CUCM to SIP server

 

14584775.001 |17:14:46.436 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.0.0.4:[5060]:

[14372619,NET]

SIP/2.0 404 Not Found

Via: SIP/2.0/UDP 10.0.0.4:5060;branch=z9hG4bKs3uc2t20dgj04lkn51s1.1

From: <sip:914467491300@97.56.30.7:51088;user=phone>;tag=127.0.0.1+1+a5380157+652ceee3

To: <sip:5112@97.208.31.204:5060;user=phone>;tag=4013311~b8eb621a-bc9d-4a8c-9274-855b9682f601-72288869

Date: Mon, 08 Jun 2015 11:44:46 GMT

Call-ID: 9AB0E358-1FFEC2pzsxRAnf9OsjW3of1wRXuUYiBxisHiIwiB6zBTeY79UsAJ92FonzIYhJx1BEJKAr

CSeq: 818076443 INVITE

Allow-Events: presence

Reason: Q.850;cause=1

Content-Length: 0

10 Replies 10

Hi 
the Cause code 1 states either the number is  unallocated/unassigned or number does not exist.

Please check the significant digits field on the sip trunk it should be set to >=4, or try changing it to All.
Also make sure the "Calling Search Space" in SIP trunk matches the 5112 device CSS.

 

-Venkatesh

Hi Venakatesh,

 

I set the significant digits to 4 and made sure that the CSS of the SIP trunk have the partition of 5112. Also tried assigning 5112 device CSS but its not working.

 

Thanks!

Jinto.

Ritesh Desai
Spotlight
Spotlight

Hi folks,

Am facing similar issue. In my case, I have 10 digits and FAC enabled.

Did you guys manage to solve the issue?

regards,

Ritesh Desai 

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

Hi Ritesh,

Can you please share more details? Original issue reported is about call rejection during inbound call, what you're mentioning with respect to FAC shouldn't have any interaction as FAC is only applicable for outbound calls.

- Vivek

Dear Vivek,

Thanks for revert. My problem got resolved.

regards,

Ritesh Desai.

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

Thanks Ritesh for updating us.

- Vivek

Thanks for sharing.

- Vivek

Ritesh, can you please share how did the problem get resolved? I am facing a similar issue.

taha.bilal,

Can you please explain more in detail. SIP 404 means system did not find what it's looking for. OR else you can raise new thread/discussion.

regards,

Ritesh Desai.

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai