06-08-2012 04:05 AM - edited 03-16-2019 11:34 AM
I am trying to add 7916 Expansion modules to 7965 phones on a CUCM 5.1.3 system.I have finally gotten the firmware on the modules but the numbers do not appear. the Expansion module keep rebooting now. Do I need to change the firmware on the devices?
I cannot upgrade the CUCM without major issues.
Solved! Go to Solution.
06-08-2012 05:53 AM
Hi Steven,
I do think the firmware for the 7965 needs to be updated;
Table 4. Cisco Unified IP Phone Expansion Module 7916 Software Requirements
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468673.html
*** Now be careful and don't go any higher than 8.5(2) for the first step (NOT 8.5(2)sr1) as you will
run into another set of issues related to the need for a minimum version before going to
8.5(2)sr1 or higher.
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
06-08-2012 05:53 AM
Hi Steven,
I do think the firmware for the 7965 needs to be updated;
Table 4. Cisco Unified IP Phone Expansion Module 7916 Software Requirements
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468673.html
*** Now be careful and don't go any higher than 8.5(2) for the first step (NOT 8.5(2)sr1) as you will
run into another set of issues related to the need for a minimum version before going to
8.5(2)sr1 or higher.
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
06-08-2012 08:01 AM
Thanks Rob,
I have upgraded the phone firmware to 8-3-5 to keep the disruption to a minimum. The phones are at a remote site so I changed the default back to the previous vesion to stop the rest of the phones upgrading. I then listed the phone software and the expansion modules software in the fields of the particular phones that are using them.
Hours of fun on a Friday afternoon.
Cheers,
06-08-2012 08:29 AM
Hi Steven,
You are most welcome
It's always something isn't it. Maybe now you can go and enjoy your weekend!
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
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