ā10-03-2014 01:29 PM - edited ā03-17-2019 12:25 AM
Hello everyone,
I am having an issue with a CUCME and we have 5 FXO lines and they are all overlayed and assigned to all the phones in the office. the issue is that the very first call in rings on all phones but the next call in only rings on the phone that has the active call, none of the other phones even show that there is a call coming in, no flashing or anything. what do i need to do? i tried using the (x) feature service and the (m) monitor with no success. could it be that the FXO ports are PLAR'd to the same DN of 1000? and maybe that i have 5 ephone-dn 1000 configured?
Please help!!! below is part of the config. thanks in advance.
voice-port 0/1/0
connection plar opx immediate 1000
caller-id enable
!
voice-port 0/1/1
connection plar opx immediate 1000
caller-id enable
!
voice-port 0/1/2
connection plar opx immediate 1000
caller-id enable
!
voice-port 0/1/3
connection plar opx immediate 1000
caller-id enable
!
voice-port 0/2/0
connection plar opx immediate 1000
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
ephone-dn 50 dual-line
number 1000
description Main LIne
name Main Line
call-forward busy XXX-XXX-XXXX
call-forward noan XXX-XXX-XXXX timeout 20
no huntstop
hold-alert 30 originator
!
!
ephone-dn 51 dual-line
number 1000
description Main LIne
name Main Line
preference 1
call-forward busy XXX-XXX-XXXX
call-forward noan XXX-XXX-XXXX timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 52 dual-line
number 1000
description Main LIne
name Main Line
preference 2
call-forward busy XXX-XXX-XXXX
call-forward noan XXX-XXX-XXXX timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 53 dual-line
number 1000
description Main LIne
name Main Line
preference 3
call-forward busy XXX-XXX-XXXX
call-forward noan XXX-XXX-XXXX timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 54 dual-line
number 1000
description Main LIne
name Main Line
preference 4
call-forward busy XXX-XXX-XXXX
call-forward noan XXX-XXX-XXXX timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
ephone 20
video
mac-address D4A0.2A89.EDDF
ephone-template 1
username "p1020"
type 7962
button 1:20 2o50,51,52,53,54
!
!
!
ephone 21
video
mac-address D4A0.2A89.872B
ephone-template 1
username "p1021"
type 7962
button 1:21 2o50,51,52,53,54
!
!
!
ephone 22
video
mac-address D4A0.2A89.E069
ephone-template 1
username "p1022"
type 7962
button 1:22 2o50,51,52,53,54
!
!
!
ephone 23
video
mac-address D4A0.2A89.ABD0
ephone-template 1
username "p1023"
type 7962
button 1:23 2o50,51,52,53,54
ā10-13-2014 06:53 AM
i would use hunt group for this setup if your requirement is to ring all the phones at the same time
ā12-12-2014 10:14 AM
Hi there,
Well, you have dual-line phones set up for overlays & you have preferences assigned to them.
Try adding "huntstop channel" to the config on "ephone-dn 50".
Because you have preferences assigned to these ephone dns, incoming calls will go to dn 50, 51, 52, 53 and 54 in this order.
What happens here is that if the first call comes in, ephone-dn 50 gets the call. Since it's a dual-line setup and you did not have the "huntstop channel" command configured, it would land the 2nd call on dn 50 as well..only the third call would get "pushed" over to ephone-dn 51. Do you see where this is going?
If you want incoming calls to ring simultaneously on all the sets just put "preference 0" under all the ephone-dn tags.
Configuring the "huntstop channel" option on the "ephone-dn" tags will also allow these guys to do call transfer and conferencing.
Hope this helps.
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