CUE does not play default recorder, answer just play silence

[kotushaMx]

When I dial the voicemail (x4500) the voicemail answer but it just play silence, auto attendant just the same, I will paste information, if someone can help me, thank you in advance.

Rafael Olivas

Router 

!
hostname Router

no ip dhcp use vrf connected
ip dhcp excluded-address 172.16.1.1 172.16.1.10
!
ip dhcp pool VOICE
 network 172.16.1.0 255.255.255.0
 default-router 172.16.1.1
 option 150 ip 172.16.1.1
!
voice-card 0
!
!
voice call carrier capacity active
!
voice service voip
 ip address trusted list
  ipv4 10.187.128.3 255.255.255.255
 mode border-element license capacity 30
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 supplementary-service media-renegotiate
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/2
  bind media source-interface GigabitEthernet0/2
  header-passing
  privacy-policy passthru
!
!
voice class uri PSTN sip
 host ipv4:10.187.128.3
voice class codec 1
 codec preference 1 g711alaw
 codec preference 2 g729r8
!
!
!
!
voice register global
 default mode
 no allow-hash-in-dn
 max-dn 20
 max-pool 8
!
!
!
voice translation-rule 1
 rule 1 /^9\(.*\)/ /\1/
!
voice translation-rule 2
 rule 1 /.../ /6143888800/
!
voice translation-rule 11
 rule 1 /8800$/ /103/
 rule 2 /8806$/ /104/
 rule 3 /5624$/ /103/
!
!
voice translation-profile PSTN_INCOMING
 translate called 11
!
voice translation-profile SIP
 translate calling 2
 translate called 1
!
!
!
vxml logging-tag
license udi pid C3900-SPE250/K9 sn FOC19260P77
!
!
hw-module pvdm 0/0
!


interface GigabitEthernet0/0
 ip address 192.168.100.30 255.255.255.0
 duplex auto
 speed auto
!
interface GigabitEthernet0/1
 ip address 172.16.1.1 255.255.255.0
 ip nat inside
 ip virtual-reassembly in
 duplex auto
 speed auto
 media-type rj45
!
interface GigabitEthernet0/2
 ip address 10.65.65.19 255.255.224.0
 shutdown
 duplex auto
 speed auto
!
interface GigabitEthernet0/3
 no ip address
 shutdown
 duplex auto
 speed auto
!
interface Integrated-Service-Engine4/0
 ip unnumbered GigabitEthernet0/1
 ip virtual-reassembly in
 service-module ip address 172.16.1.2 255.255.255.0
 !Application: CUE Running on NME
 service-module ip default-gateway 172.16.1.1
 no keepalive
!
!
ip default-gateway 192.168.100.1
ip forward-protocol nd
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash0:/CME-GUI-12.0
!
ip route 0.0.0.0 0.0.0.0 192.168.100.1
ip route 10.187.128.0 255.255.255.0 10.65.64.1
ip route 172.16.1.2 255.255.255.255 Integrated-Service-Engine4/0
!control-plane
!

mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
dial-peer voice 9000 voip
 description ** INBOUND CALLS from telecoms **
 translation-profile incoming PSTN_INCOMING
 session protocol sipv2
 incoming uri via PSTN
 voice-class codec 1
 voice-class sip early-offer forced
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 100 voip
 description **** OUTBOUND CALLS to telecoms *****
 translation-profile outgoing SIP
 destination-pattern 9T
 session protocol sipv2
 session target sip-server
 voice-class codec 1
 voice-class sip early-offer forced
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 1 pots
 destination-pattern 104
 port 0/0/0
!
dial-peer voice 4500 voip
 destination-pattern 45..
 session protocol sipv2
 session target ipv4:172.16.1.2
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
!
sip-ua
 no remote-party-id
 retry invite 2
 retry options 1
 timers connect 100
 mwi-server ipv4:172.16.1.2 expires 3600 port 5060 transport udp unsolicited
 sip-server ipv4:10.187.128.3
!
!
!
gatekeeper
 shutdown
!
!
telephony-service
 max-ephones 120
 max-dn 120
 ip source-address 172.16.1.1 port 2000
 auto assign 1 to 10 type 7965
 auto assign 11 to 20 type 7945
 system message AB Pollo
 cnf-file location flash:
 user-locale ES load CME-locale-es_ES-Spanish-12.0.12.0.tar
 network-locale ES
 load 7945 flash:SCCP45.9-2-1S
 load 7965 flash:SCCP45.9-2-1S
 time-zone 9
 time-format 24
 date-format dd-mm-yy
 voicemail 4500
 mwi relay
 max-conferences 8 gain -6
 moh enable-g711 "music-on-hold.au"
 web admin system name cisco secret 5 $1$FL5l$mudDYp.F86JcnGnpditqa0
 dn-webedit
 time-webedit
 transfer-system full-consult
 create cnf-files version-stamp 7960 Sep 28 2024 00:32:53
!
!
ephone-dn  1  dual-line
 number 101
!
!
ephone-dn  2  dual-line
 number 103
 name RO
!
!
ephone  49
 device-security-mode none
 mac-address 8CB6.4F57.B4A6
 type 7945
 button  1:2
!
!
scheduler allocate 20000 1000
ntp master 1
!
end

Router#$


Cisco Unity Express
CUE#
CUE# sh run
Generating configuration:


clock timezone America/Mexico_City

hostname CUE

ip domain-name pollo.com

line console

system language preferred "en_US"

ntp server 192.168.100.30 prefer
ntp server 192.168.1.19

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

log trace local enable

site name local
 end site

license agent max-sessions 9

privilege local-broadcast create
privilege manage-passwords create
privilege ViewHistoricalReports create
privilege broadcast create
privilege ViewRealTimeReports create
privilege ViewPrivateList create
privilege vm-imap create
privilege manage-users create
privilege ManagePublicList create
privilege ManagePrompts create

groupname Broadcasters create

username br2phone2 create
username br2phone1 create
username administrator create

privilege local-broadcast description "Privilege to send local broadcast messages"
privilege manage-passwords description "Privilege to reset user passwords"
privilege ViewHistoricalReports description "Privilege to view historical reports"
privilege broadcast description "Privilege to send local or remote broadcast messages"
privilege ViewRealTimeReports description "Privilege to view realtime reports"
privilege ViewPrivateList description "Privilege to view private list"
privilege vm-imap description "Privilege to manage personal voicemail via IMAP client"
privilege manage-users description "Privilege to create, modify, and delete users and groups"
privilege ManagePublicList description "Privilege to manage public lists"
privilege ManagePrompts description "Privilege to create, modify, or delete system prompts"
privilege local-broadcast operation system.debug
privilege local-broadcast operation broadcast.local
privilege manage-passwords operation system.debug
privilege manage-passwords operation user.password
privilege manage-passwords operation user.pin
privilege ViewHistoricalReports operation report.historical.view
privilege broadcast operation system.debug
privilege broadcast operation broadcast.remote
privilege broadcast operation broadcast.local
privilege ViewRealTimeReports operation report.realtime
privilege ViewPrivateList operation voicemail.lists.private.view
privilege vm-imap operation voicemail.imap.user
privilege manage-users operation user.configuration
privilege manage-users operation user.notification
privilege manage-users operation user.mailbox
privilege manage-users operation system.debug
privilege manage-users operation user.password
privilege manage-users operation user.pin
privilege manage-users operation user.remote
privilege manage-users operation group.configuration
privilege ManagePublicList operation system.debug
privilege ManagePublicList operation voicemail.lists.public
privilege ManagePrompts operation system.debug
privilege ManagePrompts operation prompt.modify

groupname Administrators member br2phone1
groupname Administrators member administrator
groupname Broadcasters privilege broadcast

username br2phone1 phonenumber "103"

restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule systemschedule
 open day 1 from 00:00 to 24:00
 open day 2 from 00:00 to 24:00
 open day 3 from 00:00 to 24:00
 open day 4 from 00:00 to 24:00
 open day 5 from 00:00 to 24:00
 open day 6 from 00:00 to 24:00
 open day 7 from 00:00 to 24:00
 end schedule

ccn application autoattendant aa
 description "autoattendant"
 enabled
 maxsessions 24
 script "aa.aef"
 parameter "busClosedPrompt" "AABusinessClosed.wav"
 parameter "holidayPrompt" "AAHolidayPrompt.wav"
 parameter "welcomePrompt" "AAWelcome.wav"
 parameter "disconnectAfterMenu" "false"
 parameter "dialByFirstName" "false"
 parameter "allowExternalTransfers" "false"
 parameter "MaxRetry" "3"
 parameter "dialByExtnAnytime" "false"
 parameter "busOpenPrompt" "AABusinessOpen.wav"
 parameter "businessSchedule" "systemschedule"
 parameter "dialByExtnAnytimeInputLength" "3"
 parameter "operExtn" "0"
 end application

ccn application ciscomwiapplication aa
 description "ciscomwiapplication"
 enabled
 maxsessions 24
 script "setmwi.aef"
 parameter "CallControlGroupID" "0"
 parameter "strMWI_OFF_DN" "4511"
 parameter "strMWI_ON_DN" "4510"
 end application

ccn application msgnotification aa
 description "msgnotification"
 enabled
 maxsessions 24
 script "msgnotify.aef"
 parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
 parameter "DelayBeforeSendDTMF" "1"
 end application

ccn application promptmgmt aa
 description "promptmgmt"
 enabled
 maxsessions 1
 script "promptmgmt.aef"
 end application

ccn application voicemail aa
 description "voicemail"
 enabled
 maxsessions 24
 script "voicebrowser.aef"
 parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
 parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
 end application

ccn engine
 end engine

ccn reporting historical
 database local
 description "se-172-16-1-2"
 end reporting

ccn subsystem sip
 gateway address "172.16.1.1"
 mwi sip unsolicited
 end subsystem

ccn trigger http urlname msgnotifytrg
 application "msgnotification"
 enabled
 maxsessions 2
 end trigger

ccn trigger http urlname mwiapp
 application "ciscomwiapplication"
 enabled
 maxsessions 1
 end trigger

ccn trigger sip phonenumber 4500
 application "voicemail"
 enabled
 maxsessions 8
 end trigger

ccn trigger sip phonenumber 4550
 application "autoattendant"
 enabled
 maxsessions 8
 end trigger

ccn trigger sip phonenumber 4551
 application "promptmgmt"
 enabled
 maxsessions 1
 end trigger

service phone-authentication
 end phone-authentication

service voiceview
 enable
 end voiceview

voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail mailbox owner "br2phone1" size 10800
 end mailbox

end