Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello!I recently bought a Cisco 8861 IP phone and I'm currently trying to upgrade the firmware. The phone is currently on sip88xx.12-1-1ES-12, and I'm trying to upgrade it to sip88xx.14-2-1-0201-40. I have all the files including the XMLdefault.cnf.x...
Jabber sets DND and Finesse sets Not Ready - however, the agent is still getting calls for Not ACD, and only being notified in Finesse.How can we disable the notification in Finesse?
Hey, everybody.how many ip phones can be connected?I need more than 70 phones, but only 40 of them accept addresses.and the router gives an error%IPPHONE-6-REG_ALARM: 24: Name=SEP001D452D50BD Load= SCCP41.8-3-3-3SR2S Last=Phone-Reg-Rej %DHCPD-4-PING_...
I have several ObjectIDs that I can see in Unity connection when I issue the command: run cuc dbquery unitydyndb select * from tbl_remotenetworksyncerror What I need is a command that will translate the ObjectIDs that I see into an account name or ca...
Hello, we have installed several Avaya phones model J169 to CUCM in version 14.0. They register successfully but every five minutes or so the freeze and go to 'Acquiring service' status. After a while, they a operative again. But it happens too often...
I’m in need of some assistance. I work from home, administrative assistant, my supervisor has calls transferred between me and my co-worker every few hours, using Cisco Unified Communications Self Care Portal. Yesterday morning the calls were fine, I...
Good night for all.I'm trying to import a translation pattern csv file (previously exported) and it doesn't work.When I verify the file, I seems to be ok but when I try to import it, appears a message in the log file that indicates "translation patte...
Hello, I have a Cisco CP 8851 IP phone, I could not register it. 7811 - 7821, these were successful, 8851 was not, what can I do, thank you.
We have an on-premises Cisco VOIP system (which I find very complicated and barely understand) and are currently migrating users from IP Communicator to Jabber.One user, out of about 100 migrated, experiences one-way audio in the first 10 seconds of ...
Hello, I am using cucm 12.5. How can I forward external calls to an extension number? thanks
I do not get Cisco option in MTR device, when i click on the Join the meeting from Cisco CVI link.I get this screen attached, i can see Teams & Zoom option but Cisco option is not available.This is related to Cisco CVI trying to join external Cisco C...
I have a department, users (15) with 7925G phones. Sometimes, they get out of range. The idea was, make a call handler, when user get out of range (unregistered) the Forward Unregistered would forward to the call handler. I made a call hander, I call...
hi all,i need to make Automated Call Testing & Reporting on **bleep**, i meen there are managers IP Phone i need to test their IP Phones to make sure they are working.i found below youtube linkhttps://www.youtube.com/watch?v=RDsOqGXOEK0but i get a li...
Good morning , as shown in the image below, jabber is unable to connect to phone service. However, in softphone mode it works normally. I would like to point out that the company DNS have recently been changed, and all the servers in the CUCM cluster...
Hello, I am in the need of some assistance. I have searched through several other posts and followed some of those steps.When trying to search in CUCM CDR Analysis and Reporting by Phone Number I have started to receive the 10021 Error code "There a...
