12-19-2006 08:20 AM - edited 03-14-2019 07:17 PM
We have CUE 2.3.0 running with CCME 3.3 at a branch site.
I have a problem with a AA script I am developing for this site. It's a typical Dial-by-Extension script, where it prompts the caller to enter the extension they wish to speak to if they know it.
The problem is: if a user enters an extension that doesn't exist on the CCME system, the CCME gives them a fast busy, which gets caught by the "Busy" output branch of the Call Redirect. This means that code I have for the "Invalid" output branch never gets used.
Can anyone help me?
Solved! Go to Solution.
12-19-2006 08:58 AM
The call redirect is a blind transfer, so what you do in the busy branch doesnt have any effect. I would suggest that you get the digits dialed by customer, and compare it against a local user's extension using "Extension to User" step. If the extension is not valid, you can play back a prompt saying the extension is invalid. Then you can reprompt the customer to enter the extension again. You can also script it in such a way that after 3 retries, the script exits, says a goodbye prompt and hangup.
HTH
Sankar
PS: please remember to rate posts
12-19-2006 08:58 AM
The call redirect is a blind transfer, so what you do in the busy branch doesnt have any effect. I would suggest that you get the digits dialed by customer, and compare it against a local user's extension using "Extension to User" step. If the extension is not valid, you can play back a prompt saying the extension is invalid. Then you can reprompt the customer to enter the extension again. You can also script it in such a way that after 3 retries, the script exits, says a goodbye prompt and hangup.
HTH
Sankar
PS: please remember to rate posts
12-19-2006 01:25 PM
Thanks. That seems like it should work just fine. I appreciate your assistance. I will put this in place right away.
08-24-2007 03:07 AM
I ran into this problem and resolved it by properly setting my SIP Call Transfer Mode in CUE. I set it semi-attended.
1. config t
2. ccn subsystem sip
3. transfer-mode {attended | semi-attended | blind refer | blind bye-also]}
4. end
5. end
6. show ccn subsystem sip
attended - Transfers calls in attended mode using the REFER method. The transfer is completed when the destination extension answers the call.
semi-attended - Transfers calls in semi-attended mode using the REFER method. The transfer is completed when the destination extension is ringing.
blind refer - Transfers calls without consulting using the REFER method.
blind bye-also - Transfers calls without consulting using the BYE/ALSO method.
CiscoUnity Express uses this method if the remote end does not support REFER. This is the default value.
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